Device Management and Support

Articles (75)

Application Updates for Enterprise Managed Windows Endpoints

Audio Video - Classroom Technology Training

Automatically join a network on MacOS Mojave

Checking the Status of your Marketplace Dell Order

Classroom Technology Guide

Clear Cookies and Cache

Computer Standardization FAQs

Computer Standardization Program and Policy

Connect Echo or Echo Dot to AccessOU

Critical Printer Update – Windows Only

Dell Monitor Warranty Repair Instructions

Desktop (Dell/Apple) Standards

Display and Accessory Standards

Encrypting Your Personal Computer’s Hard Drive

Finding a MAC Address

Finding Serial Numbers – Mac

Finding Serial Numbers – PC

First Time Setup with Jamf Connect

Flushing DNS Cache

GlobalProtect VPN – Android Install and How to Connect

GlobalProtect VPN – iOS Installation and How to Connect

GlobalProtect VPN – Mac Client Install and How to Connect

GlobalProtect VPN – Windows ARM Client Install and How to Connect

GlobalProtect VPN – Windows Client Install and How to Connect

Hardware Support on Campus

Health and Tulsa Campuses - Abridge Ambient AI

Health and Tulsa Campuses - Xerox Printers

Health Campus - Student Windows 11 Home to Windows 11 Education Upgrade

Health Campus - Updated Decryption Process for Student Devices (Old System)

Health Campus Student Computer Hardware and Software Requirements

Health Campus User on a Mac sees old college email account trying to access Health Campus email

Host Vulnerability Scanning

How do I order a Standard Computer?

How to Delete a Network Certificate on Mac

How to determine your device serial number

How to determine your Windows operating system version

How to Find Your Computer Name

How to locate your Computer Name and Serial Number using KeyAccess [aka Sassafras]

How to Open a Private or InCognito Browser Window

How to track your Apple order

How to Update Your Mac on a University-Managed System

Jamf Self Service+ for Macs

Laptop (Dell & Apple) Standards

LinkedIn Learning Support

Mapping Network Drives

Microsoft License Transition

Microsoft Surface Repair

Non-Standard Computer Purchase

OU IT Service Center Locations and Hours

OUHSC Email Transition - Post Transition FAQ

Print BitLocker Recovery Key

Print to PDF

Printer Standardization Program

Replacing Dell Encryption with Endpoint Protector on University Owned Windows Computers

Residence Halls – Cox Television

Save BitLocker Recovery Key to USB

Save Your Bitlocker Recovery Key to Your Microsoft Account

Service Desk Contact Information

Software Center

Standard Computer Historical Data

Standard Computer Warehouse Order Form Rules

Summary Article on How to Order A New Standard Computer

Tulsa Campus - Epic Haiku/Canto Mobile Apps

University Audio/Video Design Consultation

Updating your Android Device

What is BitLocker

WiFi Troubleshooting

Windows 10 – Edge Browser Compatibility with Kaltura

Windows 11 - DVD Playback Unavailable By Default

Windows 11 – How Do I Access Windows Update?

Windows 11 Education Version

Windows 11 Upgrade Instructions

Windows Data Access and Recovery

Windows Enterprise and Education License Activation Script

Windows Updates for Enterprise Managed Endpoints