How to locate your Computer Name and Serial Number using the TeamDynamix IT Asset Management client

The Sassafras/KeyAccess client is now TeamDynamix. Users may notice some changes as computers connect to the client and the software is updated on their computer. 

The TeamDynamix client logo may show in the system tray/task bar, applications list, and activity/process monitor of computers. The software performs the same functions as Sassafras/KeyAccess but is now branded as TeamDynamix 

Mac users may need to click “OK” to allow TeamDynamix to load new system extensions.

Locate Your Computer Name and Serial

The TeamDynamix client is used to monitor encryption and security status for OU owned computers and Health Campus student machines requiring encryption. If you are required to register your device's encryption status with OU, you may locate this information using the TeamDynamix client available for download through our "Install the TeamDynamix IT Asset Management agent" article. 

After gathering your Serial Number, please complete Student Encryption Certification Form

Windows

1. To begin, insure you have installed TeamDynamix from the link above.
2. Now on your Home screen, click into your "Type here to search" on your taskbar. Alternately the search field may not appear until you click your Windows Start button.
3. In your search field, type in "TeamDynamix" (no quotes)
4. Select the TeamDynamix app and it should now open. The "Host Name" will be your Computer Name. Your Serial Number will also be displayed. 
   
    

MacOS (MacOS 13.0 Ventura or older)

1. To begin, insure you have installed TeamDynamix from the link above.
2. On your menu bar, click the Spotlight magnifying glass to Search.
3. Type in "TeamDynamix" (no quotes) and then hit enter.
   • Note the search may autocomplete to keyacesspref.prefpane
4. Your computer TeamDynamix should open. The "Host Name" will be your Computer Name. Your Serial Number will also be displayed. 

MacOS (MacOS 14.0 Sonoma or newer)

1. To begin, ensure you have installed TeamDynamix from the link above.
2. Open your System Settings app
3. Scroll to the bottom left
4. Click on TeamDynamix
5. Your computer TeamDynamix should open. The "Host Name" will be your Computer Name. Your Serial Number will also be displayed. 

KeyServer Permission Error

If you have gone through this process, left OU and have now returned, you might experience a KeyServer permission denied error if you attempt to use TeamDynamix again. To regain full encrypted access, please fill out and submit the Student Encryption Certification Form once again.

If you have any questions about these steps, please feel free to submit a case or reach out to us at 405-325-HELP (4357).