Zoom and University Shared Accounts

Zoom and University Shared Accounts 

The use of Shared Accounts is discouraged as it lacks accountability and the use of Shared Accounts is prohibited for users accessing Category A, Category B, Category C, and Category D1 information. (Prohibited Data: Healthcare, Payment Card, Student, Confidential Research Data)

Licensing Shared Accounts with a Zoom license is also discouraged, but will considered on a case by case basis. The following will need to be done for consideration:

  1. Schedule time (approximately 30 minutes) to discuss reason for university shared account usage with university Zoom instance and possible alternative solutions.

  2. Upon IT Learning Spaces approval, go to Shared/Organization Accounts in the Service Catalog for Share Account creation (if Shared Account doesn't already exist).  Select Request Service

    a. Select Shared Account - Other under "Type of Account".
    b. Select Request a New Shared Account under "What Action Would you Like to Take?".
    c. Fill in all other fields provided and detail the supported Zoom use case under "Reason for Request?".
  3. Select the Submit button.

NOTE:  A Zoom Concurrent Meeting Basic or a Concurrent Meeting Plus license which provides a Zoom account holder the ability to connect to 4 (Basic) or 20 (Plus) simultaneous meetings at once can be used with a Shared Account. The college/department with the Shared Account will be required to change the password every 30 days. 

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Article ID: 3242
Fri 5/31/24 3:25 PM
Thu 7/18/24 10:59 AM