VOICE SERVICE CONTACTS
- Service Orders (Adds, Changes, Moves, New Service)
- Repair
- Call 271-5666 -- Hours 8am - 5pm, Monday - Friday. Leave messages after hours & weekends. Be prepared to give technician the affected phone number, the nature of the trouble, building & room number and a contact name/number.
- E-mail repair problems to servicedesk@ouhsc.edu
- Operator Services
- OU Health Sciences Center -- 271-4000 or "0"
- OU Medical Center -- 271-4700
- OUMC, Children's Tower -- 271-KIDS (5437)
- VA Medical Center -- 278-0
- SBC -- 9 + 0
- International -- 9 + 0 ask for international operator
- Voice Service Billing
DIALING INSTRUCTIONS
- To call another extension within the campus phone system, dial the 5-digit extension. For 405-271 numbers, the extension is 1 + the last four digits of the number. For example, the extension of 405-271-1234 would be 11234.
- To call locally from campus, dial 9 + Area Code + 7-digit number.
- To call long distance:
- Direct Dial -- 9 + 1 + Area Code + 7-digit number, wait for confirmation tone, and dial Authorization Code
- Calling Card Calls -- 9 + Dial Access Number on card and follow instructions
- Toll Free Calls -- 9 + 1 + 8xx + 7-digit number
- International Calls -- 9 + 011 + Country Code + City Code + Number + Authorization Code
- Directory Assistance
- For OUHSC personnel and agencies, Dial "0"
- Off-campus Local information, dial 9 + 1411
- Off-campus Long Distance information, dail 9 + 1 + Area Code + 555-1212 + Authorization Code
- Toll Free information, dial 9 + 1 + 800 + 555-1212
NOTE: The OU Health Sciences Center allows persons to place long distance calls through the use of authorization codes. Each person is responsible for calls placed using his/her authorization code. Personal long distance calls on the Health Sciences Center Network are prohibited. This policy compiles with the Conflicts of Interest Policy, Section 11-A2.
For Long Distance Authorization follow the instructions located here.
TELEPHONE FEATURES
Call Transfer
This feature allows you to send a call from your telephone to another extension or outside number.
- While on a call, press Transfer
- Dial the number to which the call is to be transferred
- Press Transfer again
Conference Feature
This feature allows you to conference up to six (6) parties, including yourself, on a call (Multi-line phones only)
- While on a call, press Conference
- Dial the number of the new party & wait for an answer
- Press conference again to join parties
- Repeat Steps 1 through 3 for additional conference connections
Call Pickup
This feature lets you answer a call at your telephone for another extension in your pickup group.
- Get dial tone
- Press the Call Pickup button if administered or dial Call Pickup Code *1
Call Forwarding All Calls
This feature temporarily forwards all your calls to another extension or an outside number.
- Get dial tone
- Press the Call Forward button if administered or dial the Call Forward Code *4
- Dial the extension or number where calls will be sent
- Listen for confirmation tone
Cancel Call Forwarding
- Get dial tone
- Press the Call Forward Cancel button if administered or dial the Call Forward Cancel Code #4
- Listen for confirmation tone
Send All Calls
This feature redirects your unanswered call to a predetermined alternate answering position, such as voice mail
- Get dial tone
- Press the Send Call button if administered or dial the Send Calls Code *2
Cancel Send All Calls
- Get dial tone
- Press the Send Calls Cancel button if administered or dial the Send Calls Code #2
VOICE MAIL
- Accessing
- On-Campus -- Dial 18002 and follow instructions
- Off-Campus -- Dial 271-8002 and follow instructions
- Voice Mail Support
Voice Mail Instructions can be obtained here.