Open a Shared Mailbox in the Outlook Web App

Open a Shared Mailbox

If a user wishes to view their Shared Mailbox via the web, they may do so by following these instructions:

  1. Sign in to your personal account in Outlook Web App at
  2. In the upper right of the screen your profile image should be listed. Click it and then select “Open another mailbox…” Outlook 365 Open Another Mailbox menu option highlighted
  3. Type in the email address of the other mailbox that you want to open. If you have permission to that mailbox, it should now appear alongside your other folders. Open another mailbox pop up window with example account name typed

Additional information on this process may be found here.

If you wish to configure an Automatic Reply for your Shared Mailbox, please see this article.

Note: You will receive the following error if you log in to the Outlook Web App with the account you are trying to access instead of your personal account:

“Just so you know…  You should be seeing tiles for each of your online apps. Contact your help desk or IT department. They can help you get up and running.”


Add a Shared Mailbox to your Folder List

  1. Log in to your mailbox using at
  2. On the left side of the screen, right-click Folders in the folder list, and select Add shared folder or mailbox.
  3. In the Add shared folder or mailbox dialog box, type the email address or name of the shared mailbox and click Add.
  4. The mailbox should now appear in your OWA folder list.


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