Adding a Shared Mailbox to the Outlook Desktop Client – Mac

If you would like to add your Shared Mailbox to your Outlook Desktop Client for Mac, please first check to see if you are in the New Outlook view:

1. Open Outlook
2. Click on Outlook in menu bar.
3. The checkmark next to New Outlook indicates it is on.
4. Skip to Old Outlook or New Outlook section below to continue.

Adding a Shared Mailbox in New Outlook

1. Click File > Open > Shared Mailbox and type the name of the calendar to search the directory.
2. Select the target mailbox from the list that populates, and then click Open.
3. The mailbox should now appear as a new account in the Mail area.
4. To remove the account, right click the mailbox and select Remove Shared Account.

Adding Shared Mailbox and Calendar along with "Send As" Functionality in New Outlook

1. In the Outlook menu, Click on Tools ->Accounts.
2. .Click on [+] on bottom left of the left column - click Open a shared Mailbox.
3. Enter the email address of the shared mailbox, and then click Add.
4. Now Close the Accounts screen
5. To remove the account, right click the mailbox and select Remove Shared Account.

Adding a Shared Mailbox in Old Outlook

1. While in Outlook, click on "Tools", then "Accounts".
2. Click the Advanced button.
3. Click on the Delegates tab.
4. Click the plus [+] button under People I am a delegate for. 
5. Type in the name of the shared mailbox to add it.  Click OK when done. Click the red circle in the upper left to close the remaining Account windows that are open.
6. Your mailbox should now be added.

If you wish to configure an Automatic Reply for your Shared Mailbox, please see this article.