Endpoint Management Troubleshoot

Overview

Managed devices are defined as university-purchased devices used by members of the University or its contractors that are enrolled in a management platform. Windows Devices should be enrolled in Microsoft Endpoint Configuration Manager (MECM) and Apple Devices should be enrolled in Jamf Apple Device Management.

The Endpoint Management team are the caretakers of these platforms and provide support to the Mission Support areas across the OU tri-campus. Assistance may be provided with enrolling devices into the appropriate management platform, becoming compliant with university security policies, academic software installations, or the configuration of the operating system of devices. Additional items to assist areas with the management of devices may be requested but availability will be pending a consultation on your request.

End-user support can be provided by the area’s IT department and the Endpoint Management Team will work closely with the Mission Support teams to ensure that needs are met.

For Endpoint Privilege Management Assistance

This service provides help when Endpoint Privilege Management (EPM) is not allowing you to elevate or run applications that require administrative privileges. If you are unable to elevate a program, are not receiving an elevation prompt, or an elevation request is being denied unexpectedly, this service will assist in identifying and resolving the issue. The IAM team will review your EPM settings, elevation policies, and application requirements to ensure you can use approved applications with the appropriate elevated access.