College and Department Device Support

College and Department Device Support includes computers (laptop and/or desktop), mobile devices (e.g. phones, tablets), and peripherals (e.g. displays, printers, keyboards).

Support for specialized hardware, software, or technology devices will be addressed on a case-by-case basis and may be subject to additional fees.

Cost

College and Department Device Support is available at monthly rate of $42 per user through an OU IT MOU (formerly Partnership Agreement).

Hardware repairs (whether covered by warranty or not) may be subject to additional fees and will be handled on a case-by-case basis. Any fees will be communicated ahead of time before repairs are made.

Availability

Colleges and departments covered by an OU IT MOU may request support from an IT Specialist Monday through Friday, 8am – 5pm whenever the University is open. Support requests outside of regular business hours are subject to Specialist availability and may be subject to additional fees.

Features

An OU IT Specialist can provide:

  • Consultations on computer, mobile device, and peripheral purchases
  • Setup and installation of computers, mobile devices, and peripherals
  • Device maintenance and support
  • Hardware repair (excluding mobile devices and peripherals)
  • Software installation, configuration, and support
  • Malware/virus removal
  • Event support (requests must be submitted at least one week in advance)
  • Account and access troubleshooting and support

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Details

Service ID: 35
Created
Wed 5/20/20 8:41 AM
Modified
Wed 9/9/20 11:38 AM