Overview
The Avaya contact center is an application that offers automatic call distribution through programmed routing and option selection. The calls are distributed evenly and effectively to staff or other chosen resources. The programming allows for call data reporting to be accessed. Please use this form to request a new call center, changes to your existing call center or if you have any questions about this service.
Billing for phones is done on a monthly basis by charging a chart field. If you have a question about pricing or billing for your request, please use our IT Business Office inquiry service.
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Availability
This service is available to Campus Departments, Faculty, Staff, NWC, and associates in Partners Place. Availability is subject to access of Ethernet lines. Lines may be run at an additional cost to those areas without current connectivity. Most orders can be fulfilled within two business weeks, though times may vary dependent on holidays, weather, and size of order.
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