Adding a Shared Mailbox to the Outlook 2016/2011 Desktop Client – Mac

If you would like to add your Shared Mailbox to your Outlook 2016 or 2011 Desktop Client for Mac, please follow these steps:

Adding a Shared Mailbox

While in Outlook, click on "Tools", then "Accounts".

Picture of Tools menu tab

Click the + sign in the lower left corner and select "New Account".

Picture of Account menu

Next, click "Not Office 365?" in the top right.

Connecting menu screen

Select "Exchange".

Provider menu options

For Method, leave Username and Password selected. Using the screenshot below as a key, fill out the rest of the form. Then, click "Add Account" at the bottom.

Username and password fields

You may be prompted by an autodiscover pop-up message. Click “Always use my response for this server” then “Allow” to complete the process. Your Shared Mailbox should now be added.

Autodiscovery message text


Set up successful message text

Screenshot of Outlook application pointing to shared mailbox location


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Article ID: 237
Sun 9/6/20 2:39 PM
Wed 6/16/21 3:52 PM