Avaya Aura Voicemail

The new Avaya Aura voicemail indicates delivery of a voice message by turning on the message waiting light. In addition, you may choose to set up an additional delivery sent to your e-mail address as a wav file.

Initial Setup

To set up your mailbox, dial 5-1111.

  1. At the prompt, enter the temporary password 686245#.
  2. You will be prompted to change the password and record your name and greeting. Certain password restrictions do apply:
    • The new password must be 6-15 digits in length
    • Certain combinations of numbers are not allowed, such as your phone number.
  3. If you are not on your office phone but on a campus phone, you may dial in with 5-1111. Next hit * then # followed by your five digit phone number (Example. 325-1234 would be 51234).
  4. If you are off campus on a non-OU phone, you may dial in with 325-1111. Next hit # followed by your five digit phone number (Example. 325-1234 would be 51234).

The prompts have been duplicated from the Octel system; so if you have been a user of the University Octel voice mail in the past, everything in your current users’ guide will be the same except that the dial-in number is 5-1111 instead of 5-3000.

All messages will be auto-deleted after 21 days.

Call Message Delivery/Routing

To set up e-mail delivery, make sure to have created your new password using the Initial Setup above so that you can log on online. To set your preferences, including entering your e-mail address for message delivery, click on the following link:  https://vmail.ou.edu or enter the address in your browser.

  • Once you reach the login page, enter your 5 digit mailbox (phone) number, 5xxxx.
  • Enter the password you established when you called into the system (without the #).

The tabs on the left allow customization to the default settings.

Notify Me

The Notify Me option can be set by entering a mobile or pager phone number under the General tab. You may then click the Notify Me tab to define how you get notified, including the ability to enter the e-mail address for delivery of the voice mail message.  You may also check the box to include the message in your e-mail so the voice message will be received as a wav file.

Reach Me

Reach Me is an option that allows unanswered calls to be forwarded from one number to another, in the event that there is no response from the first number. This can be used to transfer calls made to an OU employee’s 325-work number, to another phone of their choice (e.g. cell phone).

To set up Reach Me, follow these steps:

  1. Login to vmail.ou.edu using your mailbox number and password.
  2. Select “Reach Me” from the menu on the left.
  3. Select “Treat all callers the same” under Caller Categories.
  4. Select “Forward calls to the Reach Me numbers below”.
  5. Enter up to 3 phone numbers to use. Please enter the full ten digits of the number, ex. 4051234567
  6. Set up a Reach Me Schedule if desired. Without a schedule set, calls will be transferred 24 hours a day.

Reach Me tab options

Additional Options

To dial into the system to retrieve messages, make or change recordings, or change user preferences via your phone, dial 5-1111 or 325-1111 if off campus.  To forward your phone directly to voice mail, forward to 5-1111.

Please note that the message waiting light will remain on until you call into the box to delete the messages or unless the system auto-deletes all messages after 21 days. Even though you receive a copy of the voice message in an e-mail if you choose to include e-mail delivery, the message still resides in the box. To delete a message from your box, call into the system from your phone and follow the prompts. Once the message begins to play, press 7 to delete.

After setup, be sure to check out the Avaya Aura Quick Reference Guide


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Article ID: 126
Thu 9/3/20 3:11 PM
Fri 4/22/22 1:09 PM