Set Up OU E-mail in the Mail App for iOS (iPad / iPhone)

If you are setting up your device or if you have recently changed your password, you may configure your device using the settings below. Please note you will also need to set up PingID Multi-Factor Authentication, as you may be prompted to approve the authentication of your username and password.

Setting up OU Microsoft 365 email in the native iOS Mail app

  1. To begin, open the "Settings" app on your iOS device.
  2. Tap on "Apps", then "Mail", then "Mail Accounts".
  3. Tap on “Add Account.”
  4. Type in your full OU email address in the “Email” field (ex.: john.t.roberts-1@ou.edu). If you have set up an OU e-mail alias (ex.: jtroberts@ou.edu), use this address instead. Now tap Next.
  5. Now select Microsoft Exchange.
  6. Type in a name for the account in the “Description” field. This can be anything you want, such as “OU” or “OU Email.” Now tap Next.
  7. Enter your OU email address into the Username field. Please note if you have an OU email alias configured, you must use that version of your OU email address for the username field.
  8. Type your OU/OUHC password, and then tap Next.
    • If your device can’t connect make sure you typed your email address and password correctly and try again.
  9. You should now receive a PingID Multi-Factor prompt to approve.
  10. Select the services you would like to sync with your device. To access email, “Mail” must be selected. Selecting “Contacts” will allow searching in the Global Address Book, as well as the syncing of your Outlook contacts to your device.
  11. Tap Save.

For Microsoft 365 instructions for the Outlook mail app for Android, please see the article Set Up Microsoft 365 in the Outlook app in iOS or Android.

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