GlobalProtect VPN – Windows ARM Client Install

Please note that OU IT doesn't actively support university owned ARM computers. If this software is installed on a university device, OU IT can not provide any troubleshooting or support.

 

What is Windows ARM

Windows ARM, also known as Windows on ARM, is a version of the Windows operating system designed to run on ARM architecture processors, offering improved battery life and connectivity for portable devices. To determine if you are on a Windows ARM machine, please do the following:

  1. Open Start.
  2. Search for System Information and click the top result to open the app.
  3. Click on System Summary.
  4. Under the Item column, check the “System Type” information. If it reads “x64-based PC,” you have a 64-bit processor. If it reads “ARM-based PC” then you have an ARM64-based processor.

For x32 or x64 based PCs, please navigate to the normal Windows installer article.

If you have an ARM-Based PC, please continue below.

 

Please note

Once you install GlobalProtect, we encourage users to Disconnect from it when it is no longer needed. If a GlobalProtect connection is started, and the user later puts their device to Sleep without disconnecting GlobalProtect, then GlobalProtect will attempt to reconnect over and over when it regains a network connection. These background reconnection atttempts will result in PingID authentication prompts throughout the day. This can result in PingID using up the daily limit of authentication text messages (if this method is in use by the user), and as a side effect, limit your ability to log in to other OU applications, sites and services.

 

Installing the Palo Alto GlobalProtect VPN client on your Windows desktop:

  1. Navigate to the Windows ARM download link to the right.
  2. Download the file and then right click and choose the Extract option.
  3. Open the new unzipped folder and double click the GlobalProtectARM64-6.2.8-c263.msi file.
  4. Now follow the steps to install the desktop client.
  5. Click “Next” through each step of the installation.
  6. Close the installer when the application has been successfully installed.
  7. The client login will launch automatically. Enter the portal address ouvpn.ou.edu if needed and click “Connect”.
    GlobalProtect Welcome Screen
  8. Enter your OUNet ID (4X4) or OUHSC ID and password and click “Sign In”.
    GlobalProtect Sign in Screen
  9. Acknowledge the Welcome to OU Remote Access pop up. Check “Do not show this again” box in the lower right and then Click the “X” to exit the Welcom screen.
    OU Security Agreement Prompt
  10. You should also now be promoted to accept the authentication in PingID.
  11. You are now connected to the GlobalProtect VPN.
    GlobalProtect Connected Screen
  12. To disconnect from the GlobalProtect VPN, click on the menu at the top right and choose “Disconnect”.
    • We encourage users to Disconnect from the GlobalProtect when it is no longer needed. If a GlobalProtect connection is started, and the user later puts their device to Sleep without disconnecting GlobalProtect, then GlobalProtect will attempt to reconnect over and over when it regains a network connection. These background reconnection atttempts will result in PingID authentication prompts throughout the day. This can result in PingID using up the daily limit of security text messages, and as a side effect, limit your ability to log in to other OU applications, sites and services.
      GlobalProtect Menu with Disconnect highlighted
  13. To reconnect to the GlobalProtect VPN, click the GlobalProtect icon in your task tray and select Connect.
     

 

GlobalProtect login error

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