GlobalProtect VPN – Windows Client Install

Unsure on which Work From Home product to choose? Use this guide to help decide. Please note, you will need to install PingID and then authenticate to get access to this program, please see this page for more.

Once you install GlobalProtect, we encourage users to Disconnect from it when it is no longer needed. If a GlobalProtect connection is started, and the user later puts their device to Sleep without disconnecting GlobalProtect, then GlobalProtect will attempt to reconnect over and over when it regains a network connection. These background reconnection atttempts will result in PingID authentication prompts throughout the day. This can result in PingID using up the daily limit of authentication text messages (if this method is in use by the user), and as a side effect, limit your ability to log in to other OU applications, sites and services.

 

Installing the Palo Alto GlobalProtect VPN client on your Windows desktop:

  1. Navigate to https://ouvpn.ou.edu
  2. Enter your Username (OUNet ID or OUHSC ID) and Password and click “LOG IN”.
    GlobalProtect Login Prompt
  3. Select the version you want to install for your system. (Note: The Windows 32bit GlobalProtect agent cannot be installed on a 64bit system).
    List of GlobalProtect Download Options
  4. The error below will appear when trying to install the Windows 32 bit GlobalProtect agent on a 64 bit system.
    64 Bit Error Example
  5. Open the GlobalProtect installation file and follow the steps to install the desktop client. If you do not see the file, navigate to your system’s Downloads folder.
  6. Click “Next” through each step of the installation.
    Install Select Folder Prompt
    Install Confirm Installation Prompt
  7. Close the installer when the application has been successfully installed.
    Install Complete Screen
  8. The client login will launch automatically. Enter the portal address ouvpn.ou.edu if needed and click “Connect”.
    GlobalProtect Welcome Screen
  9. Enter your OUNet ID (4X4) or OUHSC ID and password and click “Sign In”.
    GlobalProtect Sign in Screen
  10. Acknowledge the Welcome to OU Remote Access pop up. Check “Do not show this again” box in the lower right and then Click the “X” to exit the Welcom screen.
    OU Security Agreement Prompt
  11. You should also now be promoted to accept the authentication in PingID.
  12. You are now connected to the GlobalProtect VPN.
    GlobalProtect Connected Screen
  13. To disconnect from the GlobalProtect VPN, click on the menu at the top right and choose “Disconnect”.
    • We encourage users to Disconnect from the GlobalProtect when it is no longer needed. If a GlobalProtect connection is started, and the user later puts their device to Sleep without disconnecting GlobalProtect, then GlobalProtect will attempt to reconnect over and over when it regains a network connection. These background reconnection atttempts will result in PingID authentication prompts throughout the day. This can result in PingID using up the daily limit of security text messages, and as a side effect, limit your ability to log in to other OU applications, sites and services.
      GlobalProtect Menu with Disconnect highlighted
  14. To reconnect to the GlobalProtect VPN, click the GlobalProtect icon in your task tray and select Connect.
     

 

Common Issues

  • If you leave your GlobalProtect connection active and do not disconnect, you may experience the following behavior:
    • You may still receive PingID prompts when you are connected to a known network on which you have utilized GlobalProtect previously.
    • You may receive PingID prompts approximately twelve hours after connecting, if you are still connected. This typically is experienced on devices that are left on 24/7. The connection will drop and try to reconnect after 12 hours, which sends a PingID prompt, even when you aren't actively on the device.
    • In these situations, it is recommended you select to Disconnect from GlobalProtect if you do not actively need it.
    • If these background reconnection atttempts resulted in PingID using up the daily limit of security text messages, then this may affect your ability to log in to other OU applications, sites and services. This includes GlobalProtect, which may error on login: GlobalProtect login error

 

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Article ID: 91
Created
Thu 9/3/20 12:05 PM
Modified
Tue 2/20/24 3:18 PM