GlobalProtect VPN – Windows Client Install

Unsure on which Work From Home product to choose? Use this guide to help decide. Please note, you will need to install PingID and then authenticate to get access to this program, please see this page for more.


Installing the Palo Alto GlobalProtect VPN client on your Windows desktop:

  1. Navigate to
  2. Enter your Username (OUNet ID or OUHSC ID) and Password and click “LOG IN”.
    GlobalProtect Login Prompt
  3. Select the version you want to install for your system. (Note: The Windows 32bit GlobalProtect agent cannot be installed on a 64bit system).
    List of GlobalProtect Download Options
  4. The error below will appear when trying to install the Windows 32 bit GlobalProtect agent on a 64 bit system.
    64 Bit Error Example
  5. Open the GlobalProtect installation file and follow the steps to install the desktop client. If you do not see the file, navigate to your system’s Downloads folder.
  6. Click “Next” through each step of the installation.
    Install Select Folder Prompt
    Install Confirm Installation Prompt
  7. Close the installer when the application has been successfully installed.
    Install Complete Screen
  8. The client login will launch automatically. Enter the portal address if needed and click “Connect”.
    GlobalProtect Welcome Screen
  9. Enter your OUNet ID (4X4) or OUHSC ID and password and click “Sign In”.
    GlobalProtect Sign in Screen
  10. Acknowledge the Welcome to OU Remote Access pop up. Check “Do not show this again” box in the lower right and then Click the “X” to exit the Welcom screen.
    OU Security Agreement Prompt
  11. You should also now be promoted to accept the authentication in PingID.
  12. You are now connected to the GlobalProtect VPN.
    GlobalProtect Connected Screen
  13. To disconnect from the GlobalProtect VPN, click on the menu at the top right and choose “Disable”.
    GlobalProtect Menu with Disabled highlighted
  14. To reconnect to the GlobalProtect VPN, click “Enable”.
    GlobalProtect Disabled Screen


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Article ID: 91
Thu 9/3/20 12:05 PM
Tue 6/28/22 10:31 AM