Beginning April 4th, OU IT will implement the OUIDPIN as a step in our identity verification process. Individuals which do not have an OUIDPIN, forgot their OUIDPIN, or opt in for verification will be required to complete one of the methods listed in this article.
Please note these methods are not instantaneous, require human review, and will take time to verify. Setting an OUIDPIN for IT staff to verify your identity is the fastest method for account assistance.
The most accurate way to verify someone's identity is to validate several pieces of identity information that are difficult for others to impersonate. In order to better secure University data, resources, and account access OU IT may require additional forms of verification before we proceed with assisting users with account related issues (e.g. password reset, updating of PingID devices).
Identity Verification Methods
Selfie with Identification
As part of this process, individuals may be directed to provide a high resolution photo holding your University ID and/or government issued ID that clearly shows your face and name. You may redact all other information from the photo except for the name and face. As an example, the IT Service Desk would need a photo like the following to be submitted through our online ticketing system:
In-Person Verification
Individuals may wish to visit an OU IT Service Desk to verify their identity on any OU campus. As part of the process, you will be required to show your University ID and/or government issued ID. Service Desk time and locations can be found at the Service Desk Contact Information knowledge base article.
Virtual Verification
In instances where an individual is not able to visit an OU campus Service Desk, OU IT may require a virtual verification. When this occurs, a member of OU IT will coordinate with you to join a Zoom session. Once on the session, you will be asked to show your University ID and/or government issued ID and your face on the camera.