Clear Cookies and Cache

  • If you don’t see instructions below for your specific version or browser, search your browser’s Help menu for “clear cache”. If you’re unsure what browser version you’re using, from the Help menu, select About [browser name]. In Internet Explorer and Firefox, if you don’t see the menu bar, press Alt.
  • When troubleshooting issues with any web site, after clearing your browser’s cache and cookies, exit your browser completely before attempting to access the site again. In Windows, close all your browser windows; in Mac OS X, quit (Command-q) your browser.

 

ABOUT CACHE, COOKIES, AND HISTORY

Each time you access a file through your web browser, the browser caches (stores) it. By doing this, the browser doesn’t have to newly retrieve files (including any images) from the remote web site each time you click Back or Forward. You should periodically clear the cache to allow your browser to function more efficiently.

A cookie is a file created by a web browser, at the request of a web site, that is then stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser.

A browser’s history is a log of sites that you visit. When you use a browser’s Back button, you are moving back one entry in the history log. Browsers will normally clear the history at regular intervals, but you may want to clear it manually for privacy.

 

ANDROID

  1. Please note that multiple browsers can be installed on your device. Please choose the settings for the browser you utilize.
  2. In your browser, select the menu option. Typically it is a set of three dots, three lines or a Profile icon, then choose Settings.
  3. Look for an option such as Privacy and security 
  4. Now select the option which says Clear browsing data or Delete browsing data.

 

iOS (iPhone, iPad)

Safari

To clear cache and cookies:

  1. From the home screen, tap Settings, then Apps. Now select Safari.
  2. At the bottom of Safari’s settings screen, tap Clear History and Website Data.
  3. Select the time frame you wish to clear (i.e. Last hour, Today, All history, etc.)
  4. Now click the Clear History button.

iOS Firefox

  1. In your browser, select the three dots menu option. Now click Settings
  2. In the Privacy section, click the Data Management option.
  3. Select the Website Data option and then hit the Clear All Website Data option.
  4. Now return to the previous screen and select which private data to clear. When done, click the Clear Private Data button

iOS Chrome

  1. In your browser, select the three dots menu option. Now click Delete Browsing Data.
  2. Select the Time range to remove, under Browsing data you may select what types of data to remove.
  3. Confirm your choices and then hit the Delete data button

 

CHROME

  1. In the browser bar, type the following code: chrome://settings/clearBrowserData
  2. Select the time frame of data you want to remove, (i.e. Last hour, Last 24 hours, All Time, etc.)
  3. Select the items you want to clear (i.e. Browsing History, Cookies and other site data, Cached images and files, etc.)
  4. Now click the Delete from this device button.

 

FIREFOX

  1. Click the 3 horizontal lines on the right hand side of the window and choose 'Settings'
  2. Select the Privacy & Security Panel
  3. In the Cookies and Site Data section, click the Clear browsing data option.
  4. Remove the check mark in front of Cookies and Site Data.
  5. With 'Temporary cached files and pages' check marked, click the Clear button.
  6. Close the window after making these changes and access your website again. 
 

MICROSOFT EDGE

  1. Open Microsoft Edge, select the Menu icon (3 dots icon on top right corner of the browser).
  2. Select Settings and click on Privacy, search, and services.
  3. Select Clear browsing data, and then click the Choose what to clear button.
  4. Select Cookies and other site data and Cached images and files. Now click the Clear now button.
  5. Close the window after making these changes and access your website again. 

 

SAFARI

  1. From the History Menu, Choose Clear History.
  2. From the choices under Clear, choose All History
  3. Click Clear History

Alternatively

  1. Select the Safari Menu
  2. Select Clear History
  3. From the choices under Clear, choose All History
  4. Click Clear History
    (You can also choose Preferences from the Safari menu, and choose Privacy, and Manage Website Data. Different methods may work for different versions of Safari.)

 

OPERA

  1. From the Opera menu, select History, and then Clear browsing data.
  2. In the dialog box that opens, select the items you want to clear, and then click the Clear browsing data button.
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