Canvas Support

What does Canvas support?

Not all Canvas-related issues are handled by OU IT. For some issues, you will need to contact Canvas directly for support. Please contact Canvas if you need assistance with the following:

  • Adding/changing quizzes
  • Copying course content.
  • Copying course content from an old course.
  • Grade issues
  • Discussion boards usage
  • Creating news items
  • Dropbox usage (within Canvas)
  • Managing files and folders in their course
  • Questions regarding non-standard courses.

How do I contact Canvas?

  • Canvas Support Hotline: 1-844-629-6842
  • The Help option on the Global Navigation bar in Canvas (where Account, Dashboard, Courses, etc. are located)
  • The Canvas support line is an option in OU IT’s 325-HELP call tree

Additional resources

  • Canvas guides can be found here.

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Article ID: 403
Wed 9/9/20 4:02 PM
Mon 10/23/23 3:23 PM