MyMedia FAQ & Known Issues

FAQS

  • Who can use MyMedia?
    • All University of Oklahoma users (Norman, Tulsa, HSC) can login to view, create, and share content in MyMedia.
  • Why do I see a higher quality video by default than another person located in a different location on campus?
    • MyMedia utilizes auto sensing to determine the player and streaming type. Not all connections on the same network (on or off campus) will receive the same auto-selected bandwidth.
  • Why does my video appear pixelated or audio out of sync when I select a higher quality?
    • Manual selection of the highest bit rate, when the bandwidth connection is not supported, can cause choppy or pixilated playback. In addition, video and audio may become out of sync
  • Why can’t I access my lecture capture recording from MyMedia?
    • The recorded media may be tied to an incorrect OUNet ID.
    • The recorded media may not be done uploading and processing or failed to finish.
    • Please fill out our support form if you are encountering this issue.

The following are current known issues with MyMedia.

  • The MyMedia player on the portal may not allow playback or function correctly if 3rd party cookies are disabled.
  • Some users may receive a ‘video exceeds size limitation’ error when manually uploading content into MyMedia. This is a known issue and is often resolved by attempting again to upload the content.

 

Service Alerts

Check Alerts Subscribe

Can't find what you're looking for?

Contact Us

Print Article

Details

Article ID: 389
Created
Wed 9/9/20 2:40 PM
Modified
Fri 8/9/24 12:52 PM