Qualtrics Support

  • University support through needhelp.ou.edu or 325-HELP (4357) can be provided for unlocking an account, resetting a password, or enabling a disabled account only. 
  • Additional request forms specific to the University of Oklahoma can be found at this support page. 

  • Before using Qualtrics to collect sensitive data, please refer to the current HIPPA and FERPA policy for QualtricsWe do not have an agreement in place for FERPA data and it should not be collected or stored via Qualtrics. For specific questions about sensitive data, contact grc@ou.edu. 

  

All other inquiries of support should be directed to the Qualtrics company directly. 

To access the Qualtrics support page: 

  1. Log into your OU Qualtrics account at survey.ou.edu. 

  1. Click the question mark icon in the upper right corner.  

                                    Screenshot of the help button. 

  1. Select Contact Support. 

  1. A login screen will appear. Do not log in on this page. Instead, click on Sign in with SSO. 

         Screenshot of the login screen. 

  1. It will ask for an Organization ID. Enter ousurvey into the field.

  1. A number of support options will appear. Choose I have a different support request. 

       Screenshot of the support request page. 

  1. A drop-down menu will appear. Select Survey Platform. 

      Screenshot of the support request dropdown menu. 

  1. You can now choose how you would like to contact Qualtrics. Chat works well for quick responses to short questions, while email works better for more complex questions and troubleshooting. 

       Screenshot of the support request communication options. 

  

TRAINING: 

Qualtrics has many online support articles at https://www.qualtrics.com/support/ 

Any upcoming Qualtrics trainings offered through OU will be posted on the OU IT calendarTo request training for your department, contact OU IT.  

  

KNOWN ISSUES: 

Combining data from other survey tools into Qualtrics 

Email triggers 

We recommend using Workflows instead of email triggers. An email trigger can be replaced with an Email task in Workflows. 

Disabled accounts 

Please call OU IT at 405-325-HELP (4357). 

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Article ID: 341
Created
Wed 9/9/20 10:09 AM
Modified
Mon 11/29/21 2:08 PM