PingID FAQ

PingID Replacing Duo for Multi-Factor Authentication

OU IT is currently transitioning from Duo to PingID for multi-factor authentication (MFA), which is required for mobile and off-network access to enterprise software and services like your OU/OUHSC email and PeopleSoft.

Multi-factor authentication is a critical component of a secure IT environment that enables you to verify your identity using your phone or other personal device and prevents unauthorized users from logging into your account, even if they know your password.

Until the transition is complete, you will need to maintain enrollment in both PingID and Duo to ensure continued access to all of your needed OU services.

 

Recommended Actions

Enroll in PingID now to eliminate any disruptions to your access as we migrate systems from Duo to PingID. There are several different ways to authenticate using PingID, such as a mobile app, a desktop app, a phone call, text message, or using a physical security token (such as a YubiKey). OU IT recommends registered several different modes of authentication, such as installing the app on both a mobile device and your computer.

For more information:

 

PingID Roll-Out Timeline

  • June 1, 2022 - VPN (GlobalProtect) and VDI will require PingID.
    • This change is system wide and impacts all users with @ouhsc.edu or @ou.edu addresses.
  • Completed - December 7th, 2021 – OUHSC account cccess to Microsoft Teams, Onedrive, and Portal.office.com will require PingID.
  • Completed - Q1 2022 - OUHSC email account migration to Microsoft 365 Exchange will require PingID

Details

Article ID: 2573
Created
Fri 11/19/21 3:45 PM
Modified
Wed 5/11/22 8:45 AM