Move personal emails to a new account in Outlook

To migrate personal emails from an address to an address (or any other email address) using Outlook, first make sure your email is added to Outlook. Please note that this cannot be done using the web version of Outlook, this can only be done in the desktop client.

Before exporting your emails, make sure that Outlook has downloaded the entire message history from the server by following these steps:


  1. In the upper left of the window, click on “File”, right above the “New Email” button.
  2. Click on “Account Settings” and then “Account Settings” again.
  3. Select your account, if you have multiple accounts added to Outlook.
  4. Once the account is selected, click on the “Change…” button above the list of email accounts.
  5. Ensure that “Use Cached Exchange Mode” is checked, then drag the slider to the right until it says “all”
  6. Click “Next” and then “Finish”
  7. Close and restart Outlook
  8. You will then need to view each folder for Outlook to start downloading older messages. After your mailbox loads, you should verify all your emails are present when you view each respective folder.


  1. Click “Tools” in the top menu of the Outlook client.
  2. Click “Export” and then select the item types to export.
    • Note: If you do not see the Export button, make sure you have the latest version of Outlook. On the Outlook Help menu, click Check for Updates. If all Outlook updates are applied and you still don't see the Export button, look for Export on the Outlook File menu. If that still does not work, under the Help menu, select "Revert to Legacy" and then try again.
  3. Select the items you wish to export and then select a location (e.g. Desktop) to Export to.
  4. Click “Save”.


Once you have ensured that all messages have been downloaded, you may proceed to the next steps.

Move emails to (or another account):

  1. Export your personal messages to .pst. This Microsoft Support article details the steps needed.
  2. Remove your account from Outlook. Microsoft support article.
  3. Add or other account to Outlook. Microsoft support article.
  4. Import the .pst file that was exported above. Steps can be found here.
  5. Import a .pst file into Outlook for Mac from Outlook for Windows. Microsoft support article.
  6. Export items to an archive file in Outlook for Mac. Microsoft support article.


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Article ID: 181
Sun 9/6/20 1:11 PM
Mon 7/24/23 9:16 AM