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Check out this article I found in the Norman - Client Portal knowledge base.<br /><br /><a href="https://itsupport.ou.edu/TDClient/35/Norman/KB/ArticleDet?ID=107&SIDs=195">https://itsupport.ou.edu/TDClient/35/Norman/KB/ArticleDet?ID=107&SIDs=195</a><br /><br />Forgot Password