OU/OUHSC Domain Consolidation Updates

Machines on the ouhsc.edu domain will be updated to align domain usage with the Norman campus. As part of this migration, Oklahoma City campus computers and applications will have configuration settings updated to point from ouhsc.edu to ou.edu. Many applications will automatically update once a user reboots their machine, or logs out of their application and then back in using their OU credentials. 

If you are faculty or staff member on the Oklahoma City campus and have issues with an application or program after this change, please fill out a College and Departmental Device Support request. For an overview of many common application updates, please see below:

Outlook

How to Remove an account in Outlook

The process of adding and removing your account in Outlook, should re-populate all your emails and calendar events once complete.

  1. Open Outlook and Access Account Settings: Launch the Outlook application. Then, go to File > Account Settings > Account Settings. 
  2. Select the Account: In the Account Settings window, locate the email account you wish to remove from the list. 
  3. Remove the Account: Click on the selected account and then click the Remove button. 
  4. Confirm Removal: A message will appear, warning you that deleting the account will remove offline cached content. Click Yes to confirm the removal. 
  5. Restart Outlook: Close the Outlook application and then reopen it to ensure the changes are fully applied. 

How to Add an Account in Outlook

For new Outlook:

  1. Open Outlook: Launch the Outlook application on your device.
  2. Navigate to Accounts: Go to View > View settings > Accounts > Email accounts.
  3. Add Account: Select Add Account, enter in your new @ou.edu address and click "Add".
  4. Follow Prompts: If required, enter your password, and PingID approval and then select "Done".

For classic Outlook:

  1. Open Outlook: Launch the Outlook application.
  2. Navigate to File: Click on File in the top left corner.
  3. Add Account: Select Add Account.
  4. Enter Email Address: Enter your @ou.edu email address and click Connect.
  5. Follow Prompts: Follow the on-screen instructions, which may involve entering your password or setting up app passwords.

For Microsoft 365 accounts:

  1. Open Outlook: Launch the Outlook application.
  2. Enter Email: Enter your @ou.edu email address and select Connect.
  3. Enter Password: Enter your password and select OK.
  4. Add Additional Accounts: To add more accounts, navigate to File > Add Account and repeat the process.

 

Teams

How to Sign out of Microsoft Teams

  1. Locate your profile picture: In the Teams desktop app (Windows or macOS), your profile picture is at the top right corner.
  2. Click on your profile picture: This will open a menu.
  3. Select "Sign out": Choose the "Sign out" option from the menu.
  4. Confirm sign out: If you have multiple accounts, you will need to repeat this process for each one you want to sign out of.

How to Sign into Microsoft Teams

  1. Open the Teams App: Launch the Microsoft Teams application on your computer or mobile device. You can also access it through a web browser at the Teams website.
  2. Enter your email: Input your new @ou.edu email address.
  3. Sign in: Click "Sign in" or a similar button to proceed. You may be prompted to enter your password.
  4. Complete multi-factor authentication: Confirm your MFA through PingID if prompted.
  5. Access Teams: Once you've successfully signed in, you'll be directed to the main Teams interface, where you can access your teams, channels, and other features.

 

OneDrive

How to Sign into OneDrive

On Windows:

  1. Open OneDrive: Search for OneDrive in the Windows Start menu or find the cloud icon in the notification area of the taskbar. 
  2. OneDrive Setup: If it's your first time, OneDrive Setup will launch. Enter your work or school account and click "Sign in".
  3. Confirm: Confirm that your files are synching. Open OneDrive via the Cloud icon in the lower right-hand corner, of your desktop toolbar. Look for a green check mark with “Your files are synched”.

If you are already signed in to OneDrive and it is no longer syncing, you may need to Quit the OneDrive application from your taskbar app menu by right clicking its icon and selecting Quit OneDrive. Now search for OneDrive in your Search bar to open and re-launch it. Once it reopens, the app should start syncing once again.

 

OneNote

Upon loading OneNote, one might encounter the following error with their notebooks:

OneNote Domain error message

Users have had success resolving the issue by opening the notebooks either from the online version or through the OneDrive “OneNote Notebooks” folder, which actively backs them up.

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