Install GlobalProtect on macOS

To install the GlobalProtect VPN client on macOS first open a web browser and then go to the following URL --

Log into the website using your AD Credentials. The username is just your AD username, you do not need to put OUHSC\ in front of it.

Click on the Download Mac 32/64 bit GlobalProtect agent link.


If your browser requests permission to download the file, please allow it.

Locate the GlobalProtect.pkg file in the Finder window and double click on it to start the installation. If any popup windows request permission to open the file, please allow this.

The installer should start, please click on Continue.

Choose the drive to install the application on and then click on Continue.

Verify that the checkmark is in the box beside GlobalProtect and then click on Continue.

Click on Install to start the installation process.

If the installation requests credentials to continue, please provide the information for a local Administrator account and then click on Install Software.

If the installation completes successfully you will see this screen. Please click on Close.

The GlobalProtect globe icon should now be in the menu bar.

If the menu below isn't already open, click on the globe. Enter in the portal address text box and click on Connect.

Enter your AD username and password then click on Sign In. You should just enter your AD username, you do not need to preface it with OUHSC\ for the system to recognize it. You will need to be enrolled in PingID and have the PingID app installed on a device that can receive PingID notifications before you will be able to log in.

You should see the following while the client is attempting to connect and while it is waiting for the PingID push notification to be acknowledged and accepted.

If your connection is successful then you should see the following. If you do not, then please contact the ServiceDesk for assistance.

Installation and configuration of the GlobalProtect VPN client should now be complete.


Article ID: 2315
Fri 5/7/21 11:16 AM
Wed 6/8/22 9:41 AM