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If you are having problems connecting or staying connected to the OU wireless networks, please try the troubleshooting suggestions below.
1. Forget WIFI@OU and OUGuest on your device.
- If your computer has saved the settings for OU wireless in the past, it may have problems reconnecting if that information has changed in some way. In these situations, it is recommended to remove those saved settings and try to reconnect from scratch.
- For more information on forgetting a network, click here. Once the connection is forgotten by the operating system, please attempt to reconnect to the connection once again.
- Please note: users with an OUNetID should never connect using OUGuest. This can cause connectivity problems even after disconnecting from it.
2. Confirm your OUNet ID and password. Have they changed recently?
- For more information on on WIFI@OU, including specific instructions on connecting to it based on device type, click here. If you have recently changed your password and if your old one is still saved with the connection, you will need to have your machine forget WIFI@OU using the instructions above, then re-add the connection which should finally prompt for your username and updated password.
3. Update Wireless Adapter drivers, and install any other available device updates.
If you are unable to connect to the campus WiFi network, but are able to connect to off-campus networks or a mobile hotspot, there may be an issue with the wireless drivers. Windows 11 devices are more likely to experience this. This is possibly because the driver version some devices are using is not compatible with the most recent WiFi security settings in use by OU and other universities.
Windows 11 Devices
You will need to make use of a non-campus network to install these updates. If you are on-campus you will need to use a mobile hot spot or use off-campus WiFi. Sometimes the use of a USB WiFi adapter or wired ethernet connection may be helpful.
For issues connecting to OU WiFi on some Windows 11 devices:
- Ensure the latest version of Windows 11 is installed on the device
- Visit your device manufacturer supported site to download ALL drivers for your device model. If your manufacturer is not listed below please navigate directly from your manufacturer's homepage. You will need your device Model Number, Model Name, or Serial Number to find associated updates.
- If any of the OS or driver updates fail during installation you must restart the update to ensure installation.
4. Apple troubleshooting:
- Macbook Pro
- Verify that auto connect is checked in your network settings. Click here for details.
- Delete the WIFI@OU certificate and attempt to reconnect. Click here for details.
- Apple TV Gen 4-5
- Refer to THIS article for connecting an Apple TV Gen 4-5.
- Apple TV Gen 1-3 will use AccessOU.
5. Windows troubleshooting:
- There is a known issue with verifying certificates in Windows 7/8/8.1. Click here for the workaround.
- Configuration Fix
- Press the Windows key and type Network
- Choose Troubleshoot Network
- Press Network and Sharing
- Press “Change Adapter Settings” on the left side
- Right click Wireless Network Adapter option
- Go to Properties
- Select Configure, then Advanced
- Change 802.11n Channel Width 2.4 to Auto
- Change 802.11n Mode to Disable
6. If you are still unable to connect to WIFI@OU, please contact the OU IT Service Desk by calling 325-HELP during normal business hours OR go to needhelp.ou.edu and complete a General IT Support form.
When calling or submitting a Service Request, please include this specific information:
- Your OUNet ID
- Your exact location when experiencing the problem: building, floor, room number, bedroom number (if applicable).
- The MAC address of every device (phone, laptop, etc.) that is unable to connect. Click here for more information on locating MAC addresses.
- A phone number that our technicians can use to contact you.
- Screenshots or descriptions of any error messages are helpful.