OU Phone System Transition 2026
OU is moving to an updated, modern phone platform that supports how people actually work today - on multiple devices, from various locations, and with greater flexibility. With OU's current phone system contract coming to an end, this transition presents a chance to embrace improved functionality to meet University needs. Visit Phone Transition Details for more information.
To request support or add services to your phone, please submit a Phone Problem ticket.
Webex Calling App
When enabled, a software app can be installed on your mobile phone, device, or computer. Calls, voicemails, and notifications can be managed using the app.
Cisco 9871 Phone
If you require a physical desk phone, our phones will transition to new Cisco models that support software-based calling options via computers and mobile devices.
Webex Calling
1. Download the Webex Desktop App - Check the Self Service application on your desktop first. If Webex is not listed then use the link here to install the app.
2. (Optional) Install Webex on Your Mobile Device - Make and receive calls from anywhere.
3. Explore Your New Tools - Quick-start guides are attached to this article. They will get you up to speed fast.
4. Once your phone extension is converted, you can log in to Webex with your OU email address. Calling features will appear automatically. For ou.edu users, Webex is setup to use SSO and MFA with PingID. It does not require a VPN.
View the OU Webex Calling Guide in PDF.
Visit the Webex Support Page for detailed information.
Cisco Phone
The new Cisco 9871 phones support software-based calling options via computers and mobile devices. There are many ways to perform certain functions on the phone; our goal is to show you the easiest way to perform each one.
View the OU Cisco Phone Guide in PDF.
If your phone has an expansion module, please view the OU Cisco Phone With Expansion Guide in PDF.
(The Cisco Desk Phone 9871 key expansion module adds more extension lines and programmable buttons to your phone. These buttons can be set up as line keys, speed dials, or other supported features. Note: The Cisco 9871 supports up to three expansion modules.)