OUHSC Email Transition

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Why?

In support of the Lead On Strategic Plan (Pillar 3, Strategy 1, Tactic 3 - "Promote a unified brand that integrates academics, research, medicine, and athletics...") OU IT has been asked to implement an aggressive plan to provide all Health Sciences users with an @OU.EDU email address.

During the weekend of August 2-3, 2025, OU IT will transition all Health Science user accounts to an @OU.EDU email address. Health Science users will continue to receive email sent to their @OUHSC.EDU email address indefinitely, ensuring uninterrupted communication.

What changes?

  • Sign-In Update: Use your @OU.EDU email address when signing into University applications which require email address for authentication (e.g. Outlook, SharePoint, Teams, OneDrive).
  • Email Sending: All outgoing email will now be sent from your @OU.EDU address.
  • Recommended Action: For the best experience, please reboot your device, log out and back into all applications after the transition.

What doesn't change?

  • Email Delivery: You will continue to receive email at your @OUHSC.EDU address.
  • OUHSC Credentials: Your username and password will remain the same.
  • Device Login: You will continue logging into your computer the same way.

The following table demonstrates the expected changes and retained settings for a Health Sciences user, represented by Sally Sooner.

Account Example

How do I find out my @OU.EDU email address?

  • For most users, your @OU.EDU email address will match your @OUHSC.EDU email address - only the domain will change.
    • For example: sally-sooner@ouhsc.edu => sally-sooner@ou.edu
  • The format of your Health Sciences email address will remain firstname-lastname@ou.edu.
  • OU IT will send personalized communications with your specific @OU.EDU address:
    • Before the transition (during the weeks of July 21 and July 28)
    • After the transition is complete
  • Examples of these communications can be found in our OUHSC Email Transition Example Communication knowledge base article.

FAQ's

Q: How long will Health Science accounts continue to receive email at the @OUHSC.EDU email address?
A: Indefinitely. 

Q: What happens if I already have an OU account with an @OU.EDU email address, will you be merging my Health Sciences and OU account together?
A: Not at this time. Account consolidation is part of the University’s long-term roadmap. Following this transition, your existing OU account will remain unchanged, and your Health Sciences account will now also have an @OU.EDU email address.

Q: Does this transition include shared mailboxes or distribution lists?
A: No. This transition applies only to individual user accounts. While OU IT anticipates that shared mailboxes and distribution lists will eventually move to the @OU.EDU domain, we recognize that this requires further planning and coordination - especially since some @OU.EDU addresses are already in use by departments on the Norman or Tulsa campus.

Q: Will new Health Science accounts receive an @OUHSC.EDU email address?
A: No. After the transition new Health Science accounts will only be assigned an @OU.EDU email address.

Q: Does this transition change any existing business processes, will these accounts be in the Sooner domain?
A: No. This transition targets email address only. Consolidation of business processes and movement from the HSC to Sooner domain is part of the University's long-term roadmap. You can learn more in our Domain Consolidation knowledge base article.

Q: Has OU IT communicated this transition to departments and stakeholders?
A: Yes! OU IT has been actively engaging with departments and stakeholders across all campuses. Communication efforts have included:

  • Road shows in Norman, Oklahoma City, and Tulsa
  • Presentations to Staff and Faculty Senates
  • Meetings with department and college leadership
  • Outreach to students
  • Ongoing collaboration with OU Health and other key partners

These efforts are part of a broader strategy to ensure a smooth and well-informed transition.