IT advises Mission Support to use the Dell.com support page themselves when needing a monitor fixed or replaced under the typical 3-year warranty. The reason for this is because Dell does not provide field service or dispatch parts for monitors to our certified technician. Most in-warranty repairs are handled with a return to depot situation in which Dell will provide a possible fix, or most likely, send a replacement monitor. There is no reason to repair or return to depot a monitor that is out of warranty. Monitors are inexpensive and it is more cost efficient to purchase a new one rather than trying to fix a broken one.
Here are some of the typical issues you may see if there is an issue with a monitor:
- Blank Screen
- No self-test bouncing box stating nothing is connected
- One or more ports are inoperative
- Vertical or Horizontal lines
- Stuck or clustered dead pixels
Physical Damage is not covered under the type of warranty the University purchases!
There are two ways to get Dell Support for a monitor. Before using either method have the monitor service tag (or Express Service Code) handy and any pictures (if available) that will justify the repair.
Method 1 (shortest and typically the most efficient)
Call the Dell support line at 1-800-999-3355 (WWW-DELL) or 1-800-624-9896
Method 2 (will eventually result in a call or chat will Dell support)
Use the Dell support page on the web.
Point your browser to https://www.dell.com/support/incidents-online/en-us/contactus/ and choose “Enter Service Tag/Product ID”.
“Enter a Service Tag/Product ID, or Agreement ID” in the space provide and click “Submit”.
Visually check to see if you pulled up the correct monitor and click “Next”.
Select one of the pre-defined issues and click “Next”.
After clicking “Next”, the page will present you some resources for diving into the issue further yourself if warranted.
From this page you can either chat, call or do more research. As mentioned in Method 1, a phone call is probably the quickest or if you are multitasking choose the “Chat” option.
Lastly, if you wish to track or check the status of your repair, browse to:
https://www.dell.com/support/incidents-online/en-us/srsearch
In the "Service Request" box under "Service Requests”, enter " Service Request Number, Dell Service Tag, or Dispatch Number (DPS)"