OU IT Telecom offers an application called Avaya One-X that allows users to set up and use their existing 325 number as a "soft phone" on their computer. Note this requires an existing physical phone with an active phone line, this service thus acts in conjunction with your current number. This service can be enabled on the phone line during its initial install or may be requested later through a phone modification request. When this is enabled, the user will be given instructions on how to download, install, configure, and log into the software.
This software can be used with a headset, or with computer’s built-in speaker and microphone. Avaya One-X is a Windows-only application. Also note that off campus access will require the user to first connect to the GlobalProtect OU VPN.
PC users:
- Please follow the instructions in this document. Please note, you must be connected to OU VPN to download, install, and/or log in to the software. You can find VPN instructions in this article.
Mac users:
- Mac users first must log into VDI to utilize Avaya OneX Soft Phone. To install and configure the VDI client, please follow the instructions in this document.
- Once you’ve logged into the VDI, you can configure the soft phone by following the instructions in this document, starting at Step 3 (steps 1 and 2 concern downloading and installing the software, which has already been done on the VDI).
- A note for Mac users: VDI desktops are usually wiped clean every few days, so Mac users may have to go through setting up their soft phones again if this happens.
All users will need a password to log in to the software. This password should have been communicated to you via the ticket requesting this service. If you forgot your password, please fill out this form.