I’m Not Getting My OU Voicemail “Notify Me” Email Alerts

If you are not receiving your “Notify Me” e-mail alerts when you have voicemail left on your Avaya Aura voicemail, there could be several potential causes:

1. Do you have a valid OU e-mail address entered? Please return to the Avaya Aura site and verify the e-mail address you entered for your alert.
2. Do you have an OU forward set in place? Are you using a non-OU notification e-mail address? If you set your alert e-mail to an OU e-mail address and/or you have your OU e-mail forwarded to a third party e-mail provider, the alert e-mail may have been seen as spam by this third party. Check the Spam or Junk mail folder on this third party account.
3. Do you have a new e-mail client or app? If you have recently started receiving your OU e-mail in a new way, you may need to re-train your e-mail client to trust these voicemail alert e-mails. Because the alert attachments are uncommon file types, the system may believe these voicemail e-mails contain virus or malware files. To correct your client, navigate to your Junk or Spam mail folder. Find one of the e-mails alerting you that a voicemail has been left. Right click on it and select to mark it as not junk mail. Any future e-mail should now avoid the filter and arrive in your Inbox as normal.