Contact OU IT

• University IT support is available through needhelp.ou.edu or 325-HELP (4357).
• Support requests specific to Qualtrics can also be submitted at the support page for your campus. 
  • Norman Support Request form
  • OKC Support Request form
  • Tulsa Support Request form
• Before using Qualtrics to collect sensitive data, please refer to the current HIPPA and FERPA policy for Qualtrics. For specific questions about sensitive data, contact grc@ou.edu. 

Contact Qualtrics

Qualtrics can also be contacted directly, if desired. To access the Qualtrics support page: 

1. Log into your OU Qualtrics account at survey.ou.edu. 

2. Click the question mark icon in the upper right corner.  

3. A popup window with several options will show. Select Contact Support. 

4. A login screen will appear. Do not log in on this page. Instead, click on Sign in with SSO. 

5. It will ask for an Organization ID. Enter ousurvey into the field. Once the Organization ID is submitted, it may let you in immediately or you may need to enter your OU Credentials.

6. Select Get technical support.

7. There will be multiple topic options to choose from. For most issues, selecting Survey Platform will work. 

8. You can now choose how you would like to contact Qualtrics. Live chat works well for quick responses to short questions, while email works better for more complex questions and troubleshooting. Once you select an option, you will be asked to fill out a form with your information and a description of the problem.

Other Resources

Training