Jamf Connect FAQ

Logging in when offline:

1. When logging into the computer with no Internet access and FileVault disabled, you will receive the below prompt to utilize local login.
2. If the computer had Jamf Connect installed during setup, the username will be the part of your username before the @ symbol.
   • e.g. the username is “boomer1” when the email is “boomer1@ou.edu”

Reset/Sync Password:

1. When you change your OU password, Jamf Connect will detect the change and send you a notification.
2. Click the notification to re-synchronize your Mac password with your new OU password. Log in using your most current email address and password.
3. Enter your previous password when prompted, then click Sync.

Elevate account as needed:

1. Click on the Jamf Connect icon at the top right of your screen and then click on Request Admin Privileges.
2. You will be presented with a University Login screen.  Login with your OU email.
3. A box will appear with options on why you need to escalate privileges. Select the reason you need to escalate for, and then click Continue.
4. Your account will be able to perform actions as an Admin for a limited amount of time. If you want to end this early, or see how much time is remaining, click on the Jamf Connect icon at the top right of your screen.