Respondus LockDown Browser - Accessing LockDown Browser to Take a Canvas-Continuing Ed Quizzes

Tags canvas-ce

These instructions are only for participants of the Canvas-Continuing Education https://oklahoma-ce.instructure.com instance.

Step 1: Install the Respondus LockDown Browser:

You must install Respondus LockDown Browser (LDB) on your computer for use at The University of Oklahoma (all campuses/programs including Canvas-CE) visit https://link.ou.edu/respondus.  

You must click the yellow INSTALL NOW button, then follow the install prompts on your computer.  If you have used Respondus LDB at another university, you MUST download the OU-specific software here; previous installations from other institutions will not work.  If you downloaded LDB from the company website, uninstall it and use the link above for LDB to work at OU. 

NOTE: Because all three campuses have a combined Respondus license, under the Install section, you will see the following install notice in the third box: Install LockDown Browser for University of Oklahoma Health Science Center.  Do not worry; you are in the right place if you are a University of Oklahoma student on any campus!

Step 2: Use Respondus LDB in Canvas-CE:

Canvas has two exam engines: Canvas Classic Quizzes and Canvas New Quizzes. Please reference the graphic below or ask your course facilitator to determine which one you're taking. It is important to know so that when it is time to take a quiz, you know the proper procedure.

canvas-quiz-types-1-classic-quizzes-2-new-quizzes

  1. For Canvas Classic Quizzes (white rocket with green outline):
    1. First, launch the Respondus Lockdown Browser app.
    2. When it loads, it will prompt you to Choose a Server; choose the second option, Z-Canvas-Continuing-Ed.
    3. Next, you will log into Canvas-CE with the credentials your facilitator provided.
    4. Now, find the course, navigate to the exam, and begin.
  2.  For Canvas New Quizzes (solid green rocket):
    1. Log into Canvas-CE, go to your course, then navigate to the exam in your regular browser and launch Lockdown Browser from the quiz.

Respondus Technical Support:

If Respondus Lockdown Browser freezes, there is very little you can do other than give your device a hard restart. Immediately notify your facilitator you are having an issue. If you are still within the time allotted for the exam you should be able to enter after restarting your device without issue as long as you have not submitted your exam.

Please note that while OU IT can provide general support regarding setting up Respondus LockDown Browser, questions beyond the initial technical setup of Respondus LDB should be handled by Respondus Support directly.

  1. Respondus Support is available here: https://support.respondus.com/hc/en-us
  2. A support ticket to Respondus can be submitted here
  3. Respondus Email Support is available through support@respondus.com

For more information about Respondus, please visit this article.

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