PC: Remote Decryption Process

PC Remote Decryption Process

*Make sure your power cable is connected and you have an internet connection.

  • Right-Click your Start Button that is on the lower left corner of your screen. Select Power Options.

  • Once inside the Power Options window, select Change plan settings on the current Power Plan that is selected.

  • Change the Turn off the display while Plugged In setting to Never. Save the changes made.

  • Click on the up arrow (right corner of your screen) to show your hidden icons. You will then see the Dell Data Protection application.

  • Right-Click the Dell Data Protection icon and select Check for Policy Updates.

  • Click on your Start Menu icon and search for Bitlocker. Select the top search result Manage Bitlocker.

  • Once the Manage Bitlocker control panel is up, select the Turn off Bitlocker option. A new window will open prompting you to confirm Turn off Bitlocker.

  • Now, you can click on the up arrow (lower right corner) to show your hidden system icons. Click on the Bitlocker icon to show the progress of your computer's decryption.

  • Depending on the size of your hard drive, it can take up to 4+ hours to decrypt. Make sure your computer is connected to a power outlet.

 

  • Once your computer is fully decrypted, schedule an appointment (using link in the email you were sent) with the IT Service Desk located at the Student Union Room 105. The remaining Device Security Clinic software will be removed.  

Details

Article ID: 2335
Created
Mon 5/10/21 2:19 PM
Modified
Mon 5/10/21 2:25 PM