Repeat Account Lockouts

Troubleshooting Repeat Account Lockouts

After updating your OUHSC password, you must ensure that your old password is not stored on any computer or mobile device you may use. The most common causes of repeated account lockouts are passwords saved in internet browsers, the Windows Credential Manager, Apple Keychain, and passwords stored on mobile devices (phones, tablets, etc).

Internet Browsers

Internet Explorer

• Go to the Tools Menu (shaped like a gear) in the top righthand corner of Internet Explorer.
• Select Internet Options from the Tools Menu dropdown.
• Under the General Tab, there is a section labeled Browsing History. 
• Click the Delete Button under the Browsing History section.
• Ensure Cookies, Cache, and Passwords are selected.
• Click Delete.

Edge

• Open Microsoft Edge, select the Menu icon (3 dots icon on top right corner of the browser).
• Now Settings, then Privacy, search & services.
• Under Clear browsing data, click the Choose what to clear button.
• Select "Cached images and files" and "Cookies and other site data" check box and then select Clear now.

Safari

• Open the Safari dropdown menu in the top lefthand corner.
• Click Preferences.
• Open the Passwords Tab.
• Search for anything related to your OUHSC credentials and remove them.

Chrome

• Open the Tools Menu (three horizontal bars) on the top righthand side of Chrome. 
• Click the History option in the Tools Menu.
• Click History.
• Click the "Clear browsing data" button.
• Change the dropdown to "the beginning of time".
• Ensure Passwords is selected.
• Click the "Clear browsing data" button.

Firefox

Windows Credential Manager

• Go into the Start menu of your Windows machine.
• Search for "Windows Credential Manager".
• Open the program "Credential Manager".
• It will display a list of any credentials Windows is storing.
• Click on any item and it will expand.
• Click the "Remove from vault" option to delete it.
• Repeat this process for anything related to your OUHSC account.

Apple Keychain

• Search for Keychain Access in your spotlight (the magnifying glass in the top right hand corner) and open it. 
  • Alternatively, you can find it under Finder, Applications, Utilities, Keychain Access.
• On the left hand side are two menus: Keychains and Category. Ensure you have highlighted the "login" and "Passwords" options.
• Search for "ouhsc" in the search box of the Keychain Access menu.
• This will return any credentials your Mac has saved related to OUHSC websites.
• Delete anything returned by the search by right clicking and selecting delete. (You can shift+click to highlight multiple items)

Mobile Devices

After changing your password, you will need to ensure your mobile devices are updated with the correct password for both HSCACCESS and your OUHSC email. Each device is handled differently. See the following links for assistance in updating passwords stored in your various devices.

Android
iOS (iPad/iPhone)