Oumedicine.com Undeliverable E-mail Fix

When sending off e-mails to someone with an oumedicine.com address, user may get an undeliverable bounce back message such as the one below:

Delivery has failed to these recipients or groups:

Doe, John<mailto:IMCEAEX-_O%3DNT5_ou%3D00000000000000000000000000000000_cn%3D4C81DE459A4DDF4A9B5E2458D26EC37A@net.ou.edu>
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.+

This usually means something is cached in. When trying to send the e-mail, type in the user's name, and when the auto-complete pops up, hit the X next to it. Then type in the full e-mail address, and it should allow you send it.

If the above does not work, try the following:

Steps to update the autocomplete feature

  • Open Outlook
  • Click New Message
  • Enter name in the To Field and select the X next to their name
  • Type the name again and press Ctrl+K 

Steps to Download Global Address List:

  • Open Outlook.
  • Click the Send/Receive tab, then select the Send/Receive Groups menu.
  •  In the Send/Receive Groups drop-down menu select Download Address Book.
  •  In the Offline Address Book window:
    • Un-check the Download changes since last Send/Receive box
    • Select /Global Address list from the Choose address book options
    • Click OK. Steps to Clearing Address Book Cache

Steps to Clearing Address Book Cache:

  • Open Outlook and Select File
  • Select Account Settings
  • Select Data Files and Open File Location
  • Select Offline Address Books
  • Exit Outlook by select File and then Exit
  • Highlight the folders within the Offline Address Books Folders and Delete them.
  • Open Outlook
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Article ID: 2273
Wed 5/5/21 4:00 PM