Voice Recording
Voice Recording is a service offering that provides recording, archiving and re-playing telephone conversations based on your specific needs*. Voice Recording is offered for call center quality monitoring, full-time public safety compliance, executive or on-demand recording.
*IMPORTANT: Unlawful recording is punishable by law. See legal information below.
Bulk (Full-time) Recording
This service records 100% of the time and retains all conversations. This type of recording is used to meet compliance requirements for public safety and for call center quality monitoring. All calls are recorded and can be archived. The length of retention for these recording is set up individually based on policy derived from your specific needs.
Executive Recording
Records all calls full time but only retains those calls you select. You simply dial a code on your phone anytime during a conversation and the entire conversation from beginning to end is retained. The recording is not saved unless the user chooses sometime during the call. You can also use a code to retain the call within five minutes after the call has ended as long as is done prior to the next call. The length of retention of these recordings is aged based on policy.
Audix On-Demand Recording
Press a button to begin and the call will be recorded from that point forward and stored in voice mail. Retention and recording length is based on your available voice mail space.
Costs:
The below options are based on a per extension or agent id basis. License costs are non transferable.
Bulk Recording Options
- $40 up front license / $30 monthly recurring charge
Executive Recording Options
- $40 up front license / $25.56 monthly recurring charge
Audix Recording Option
- $5 monthly recurring charge
Release Guide:
Avaya Contact Recorder Release 11.0 User Guide
Important Legal Information:
PLEASE READ: For both recording and observation, you can only listen to the recordings and observe the calls for members of your department that have granted you specific permission and are aware they are being listened to. You cannot listen to a recording of or observe a call involving your employee unless you have that employee’s permission and only for purpose of assigned job functions (i.e. quality assurance, training, IT support). Listening to/sharing a recording or observing anyone without their permission or for purposes outside of assigned job functions could be a violation of the Acceptable Use of Information Systems at OUHSC (https://it.ouhsc.edu/policies/AcceptableUse.asp) and potentially a violation of Federal and/or Oklahoma law.
Okla. Stat. tit. 13, § 176.4: Anyone who is a party to a wire, oral or electronic communication or who has obtained consent from a party can lawfully record or disclose the contents of that communication, so long as he does not do so in furtherance of a criminal act.
Under the statute, consent is not required for the taping of a non-electronic communication uttered by a person who does not have a reasonable expectation of privacy in that communication. See definition of "oral communication," Okla Stat. tit. 13, § 176.2.
Unlawful recording or disclosure is a felony punishable by a fine of not less than $5,000 and jail time not to exceed five years. Okla. Stat. tit. 13, § 176.3.
Oklahoma law also makes it a misdemeanor to secretly loiter about a building with intent to hear discourse therein and repeat or publish it. Okla. Stat. tit. 21, § 1202.