A recent change was made to Peoplesoft that may result in permissions error messages when accessing/using the sites selfservehc.ou.edu, hc.ou.edu, and/or fs.ou.edu. If you are experiencing one of the errors below, please follow the appropriate steps to remediate the issue.
Access Denied: Access to this page is not allowed while using the Self Service URL.
All OU employees have the ability to sign in to HR Self Service at selfservehc.ou.edu. Some campus users have distinct permissions to access Peoplesoft HCM at hc.ou.edu. If you are logged in to selfservehc.ou.edu and you attempt to view information that is located within hc.ou.edu, you will receive the Access Denied message. To view Peoplsoft HCM information, you must be logged in to hc.ou.edu.
The application was unable to route the session back to the login page. The application was unable to determine your session and your login page. A possible cause could be using a bookmark to access the application. In order to start a new session, return to your organization's main login page.
or
UnAurthoirzed Token has been detected by the System. Please signon with your User ID and Password
If you are utilizing Peoplsoft Financials, you may receive one of the messages listed above. This is a result of a caching issue within Peoplesoft. To alleviate the issue, you must be sure sign out of any Peoplesoft session (fs.ou.edu, hc.ou.edu, or selfservehc.ou.edu) before opening another version of the site. You cannot simply close your browser or open a new browser; you must physically select a "Sign Out" button. This button is available by selecting the three vertical dots in the top right of any Peoplesoft page, then selecting "Sign Out." If this does not work at first, please delete your browser cache for "all time", not just for the last few hours. For a listing of browser cache clearing instructions, please visit our Clear Cookies and Cache article.
To prevent the issue from recurring, try the following:
- Always ensure that you do not have more than one Peoplesoft tab open in the same browser.
- Consider using one browser for FSCM/HCM and a different browser (like Chrome, Edge or Safari) for HR Self Services (selfservehc.ou.edu).