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Ensure the following steps have been completed:
- You currently have remote access (VPN).
- You have a device enrolled in PingID.
Installing Global Protect
- Navigate to soonervpn.tulsa.ou.edu (Norman-based account) or vpn.tulsa.ou.edu (HSC-based account) to download the GlobalProtect Remote Access (VPN) client.
*OU-issued devices should already GlobalProtect installed. If you do not see it on your OU-issued device, please submit a Device Support Request as it will need an administrator password to install.
- Log in to the site using your OUNetID (4x4) or OUHSC username and password.
![VPN login page VPN login page](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=0db3057e-57f8-4c66-ad3a-553336be051b.png&beidInt=2)
- Select the download option that is right for you (Windows or Mac).
![File download options File download options](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=94da7ad9-53a7-44ea-be1d-a3a99b999af8.png&beidInt=2)
- Open and run the downloaded GlobalProtect file.
![File downloading example File downloading example](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=3117b657-87d5-4491-9fdb-b28997282e35.png&beidInt=2)
- Follow the on-screen instructions in the setup wizard to install GlobalProtect on your system.
![Select Installation Folder screen Select Installation Folder screen](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=449989e5-5691-4c5d-98d2-084c89ff996c.png&beidInt=2)
![Confirm Installation Screen Confirm Installation Screen](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=befc2289-3137-4e69-97ff-9fdec767c46c.png&beidInt=2)
![Installing GlobalProtect screen Installing GlobalProtect screen](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=ea97ef9c-d188-4713-b77f-7a476a28e842.png&beidInt=2)
![Installation Complete message screen Installation Complete message screen](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=10d52570-418a-4058-97a5-81692b33738e.png&beidInt=2)
- GlobalProtect is now installed on your device. Click on the Start menu and open the Palo Alto Networks folder. Click on GlobalProtect to make sure the VPN application is running.
![GlobalProtect highlighted in applications list GlobalProtect highlighted in applications list](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=9160d8f4-8df4-430f-9bc7-6fbcf18c7cc2.png&beidInt=2)
- If you are ready to connect, please follow the directions in the Knowledge Base Article - How to Connect to GlobalProtect.
Experiencing issues?
Please call the IT Service Desk at 918-660-3550 or submit a General IT Help Ticket (Tulsa).