Endpoint Management Troubleshoot

Managed devices are defined as university-purchased devices used by members of the University or its contractors that are enrolled in a management platform. Windows Devices should be enrolled in Microsoft Endpoint Configuration Manager (MECM) and Apple Devices should be enrolled in Jamf Apple Device Management.

The Endpoint Management team are the caretakers of these platforms and provide support to the Mission Support areas across the OU tri-campus. Assistance may be provided with enrolling devices into the appropriate management platform, becoming compliant with university security policies, academic software installations, or the configuration of the operating system of devices. Additional items to assist areas with the management of devices may be requested but availability will be pending a consultation on your request.

End-user support can be provided by the area’s IT department and the Endpoint Management Team will work closely with the Mission Support teams to ensure that needs are met.


No cost for a University-owned computer.


The Endpoint Management team will be regularly available between the times of 8am – 5pm, Monday through Friday. Support requests outside of regular business hours may be addressed but will depend on the severity / need.


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Service ID: 403
Fri 1/5/24 9:57 AM
Wed 5/15/24 9:32 AM