College and Department Device Support

desktop laptop computer device

College and Department Device Support includes computers (laptop and/or desktop), mobile devices (e.g. phones, tablets), and peripherals (e.g. displays, printers, keyboards) belonging to OU faculty, staff and departments.

Support for specialized hardware, software, or technology devices will be addressed on a case-by-case basis and may be subject to additional fees.

College and Department Device Support can also be accessed using this shortened URL: https://link.ou.edu/devicesupport

Cost

Hardware repairs (whether covered by warranty or not) may be subject to additional fees and will be handled on a case-by-case basis. Any fees will be communicated ahead of time before repairs are made.

Availability

Colleges and departments covered by an OU IT MOU may request support from an IT Specialist Monday through Friday, 8am – 5pm whenever the University is open. Support requests outside of regular business hours are subject to Specialist availability and may be subject to additional fees.

Features

An OU IT Specialist can provide:

Consultations on computer, mobile device, and peripheral purchases
Setup and installation of computers, mobile devices, and peripherals
Device maintenance and support
Hardware troubleshooting and repair (excluding mobile devices and peripherals)
Software installation, configuration, and support
Malware/virus removal
Event support (requests must be submitted at least one week in advance)
Account and access troubleshooting and support
Assistance with completing Security Assessments
Remove computing assets for data sanitation and eco-friendly disposal

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