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If you have not enrolled in PingID before attempting to access Outlook, you may be prompted to set up PingID upon launching the application.
- Upon signing in at portal.outlook.com, you may redirected to a screen asking you to download PingID.
![](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=dce83842-d8e9-4123-959e-6e36dc86bd4a.png)
- Find and install the PingID application in your device’s app store.
![Graphical user interface, applicationDescription automatically generated](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=5e8d2572-84a9-482e-8a6e-f5df22de1225.png)
- Open the app and accept the terms of service.
- You may receive a prompt saying you need to allow camera and location permissions. Select “I Understand”.
![A picture containing text, screenshot, businesscard, vector graphicsDescription automatically generated](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=66db90b2-bad7-467a-ab94-9314377d0dc6.png)
- Next will be a “Welcome to PingID” page with information about PingID. At the bottom, select “Continue”.
![Text, letterDescription automatically generated](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=6da8efc9-aa9e-4ac3-9d99-24f3ec1239fd.png)
- If prompted, grant permission for PingID to take pictures and to record video.
- Using your phone’s camera, either scan the bar code you received from Outlook.com or select “Enter Pairing Key Manually” and enter the 12-digit code.
![](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=f64a2038-2e93-406c-9e29-2f9017fcb1b0.png)
- After verifying the barcode or pairing code, you may need to grant permission allowing PingID to access your device’s location.
- Choose a nickname for your PingID profile and select “Done”. You may add a profile picture if you wish.
- You may receive a prompt stating:
- “Your company’s security policy may require you to always allow your location to authenticate, even when the app is closed. Your location is only used for authentication.”
- Select “Update Permissions” or “Remind Me Later”.
- You will receive an email confirming the addition of your authentication device.
![](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=4aabac27-8dcc-48d9-857f-b4f4965811cc.png)
Using PingID – Microsoft Outlook Application
- Once PingID has been set up, open Outlook.
- You will be prompted to re-enter your password.
- A grey box will appear, showing the device PingID is attempting to use for authentication.
![](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=da4f86a6-5bee-4227-b79f-295fe774631a.png)
- On the authentication device, approve the push notification request. If you do not have a push notification, you may need to open the app itself to approve the request.
![](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=9e70d8ad-4dde-4454-8a2c-00180986baa4.png)
- A successful authentication will be indicated by a green box and checkmark.
![](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=59140476-bcdd-46d9-b888-3eff29a0152e.png)
- If you are using a Mac OS device, you may also need to re-enter your password and authenticate your Exchange account within your System Preferences.
- Open System Preferences, then Internet Accounts.
![](https://itsupport.ou.edu/TDPortal/Images/Viewer?fileName=f62feed0-62f0-493a-968b-e4555236078a.png)
- Re-enter your password.
- Authenticate using the same method as above.
7. If you are using a Windows device, you will be prompted from within Outlook to re-enter your password.