Avaya Workplace Mobile App for Android

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The Avaya mobile application for Android will allow you to call an extension from your Android device and make it appear as if you are setting at your desk.  You will need the Follow Me Mobility Service in order to utilize this application. 

 

1.  You will need to download the Avaya Workplace application from the Google Play Store.

2.  When opening the application, you will be presented with two options. Select Configure my account.

Avaya Workplace application with Join a Meeting and Configure my account buttons

3.  From screen below, select the Settings gear iconsymbol.

Avaya Workplace app sign in screen with Email field

4.  Select Manually Configure.

App with gear Settings button alert

5.  You should now be on Settings screen shown below. Select Advanced.

App settings page with options listed

6.  From the Advanced screen below, select Dialing Rules.

Advanced screen with Dialing Rules option listed

7.  Setup the Dialing Rules for the app as shown below. In the example below, the Number to dial to access an outside line has been left blank. When left blank, the app follows on-campus rules and requires a 9 to dial off-campus numbers. If you wish to be able to dial without the need to enter 9, enter 9 in this field. After entering the information, select Done until you are back at the Settings screen.

Dialing Rules page with options listed

8.  From the Settings screen, selct Services. This should take you to the screen below. If you do not see all the options listed, turn on the Service Details switch. From the Services screen select EC500 Calling.

Settings screen with Service Details option

9. From the EC500 Calling screen, turn on EC500 Calling and then fill in the settings as shown below. Select Done when finished.

EC500 Calling options listed

More EC500 Calling options listed

 You will now be able to utilize this application to call extensions on campus and make it appear as if you are on your office phone. This is accomplished by selecting the Number pad icon on the main screen.

Details

Details

Article ID: 2306
Created
Thu 5/6/21 3:51 PM
Modified
Tue 12/2/25 2:41 PM
Campus
Oklahoma City