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When sending off e-mails to someone with an oumedicine.com address, user may get an undeliverable bounce back message such as the one below:
Delivery has failed to these recipients or groups:
Doe, John<mailto:IMCEAEX-_O%3DNT5_ou%3D00000000000000000000000000000000_cn%3D4C81DE459A4DDF4A9B5E2458D26EC37A@net.ou.edu>
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.+
This usually means something is cached in. When trying to send the e-mail, type in the user's name, and when the auto-complete pops up, hit the X next to it. Then type in the full e-mail address, and it should allow you send it.
If the above does not work, try the following:
Steps to update the autocomplete feature
- Open Outlook
- Click New Message
- Enter name in the To Field and select the X next to their name
- Type the name again and press Ctrl+K
Steps to Download Global Address List:
- Open Outlook.
- Click the Send/Receive tab, then select the Send/Receive Groups menu.
- In the Send/Receive Groups drop-down menu select Download Address Book.
- In the Offline Address Book window:
- Un-check the Download changes since last Send/Receive box
- Select /Global Address list from the Choose address book options
- Click OK. Steps to Clearing Address Book Cache
Steps to Clearing Address Book Cache:
- Open Outlook and Select File
- Select Account Settings
- Select Data Files and Open File Location
- Select Offline Address Books
- Exit Outlook by select File and then Exit
- Highlight the folders within the Offline Address Books Folders and Delete them.
- Open Outlook