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How to Retrieve Secure Email
Follow these steps if you've received a secure, encrypted email.
- If you've received an email from securemail@ouhsc.edu, the body of the email will contain instructions for viewing the secure message.
- Open the attachment SecureMessageAlt.html.
- Click the Click to read message button.
- If this is the first time you've received an encrypted email from OUHSC, you'll be prompted to go through an enrollment process.
- Enter first name
- Enter last name
- Enter a password (password must have at least one number, one special character; must not have all or part of the account name; password expires in 90 days; system remembers last six passwords)
- Retype the password to confirm it
- Select a password reset security question
- Enter the answer
- Click the Continue button
- After finishing the enrollment process, you'll be able to view the email.
- When viewing the email, you'll be able to Reply or Reply All, if needed. However, you won't be able to forward the email.
- When finished reading or replying to the email, click the Logout button in the upper right corner.
- If you forget the password, click the Forgot Password button.
- Answer your security question, click the Continue button.
- You'll now be able to change the password, click the Continue button.
- Once the password has been changed successfully, you'll be shown the secure email.
- When finished reading or replying to the secure email, click the Logout button in the upper right corner.