Zoom/MyMedia FAQ:

General Information

• "Record to the Cloud" functionality:
  • This setting will make recordings available to the creator in MyMedia. Norman users cannot access their cloud recordings directly within Zoom. See the Zoom Recording Basics public article for more information: Getting Started with Zoom Local and Cloud Recording
  • This setting is available for Norman account users by default; OUHSC users must request access. They will need to contact Stormy Barnes (Stormy-Barnes@ouhsc.edu) if they are an OUHC user that needs Cloud Recording Access.
• How to Auto-Record to Cloud Meetings:
  • Setting>Recording>Automatic Recording>click Record in the Cloud. That will record every meeting they have. Or, they can set it on a meeting by meeting position, by clicking Record in the Cloud when filling out the meeting Info.
• Issues with URL Link:
  • Have user log out of Zoom (both client/web) and clear their web browser cache. Even if they are using the Zoom Client to join, the web browser cache still needs to cleared. This has been known to fix most error messages.
  • User can also try manually inputting the Meeting ID/Passcode
• Request Loaner Webinar License
  • Users can request at the Zoom form on the Service Catalog: link.ou.edu/Zoom
  • They will receive the license 24 hours ahead of time. If they need to have registration, they can schedule regular meeting and use the “Convert to Webinar” function. The previously shared meeting info (link, ID, Passcode) will still work. Direct users to view the Zoom Loaner Webinar License Process external article for more information: Zoom Loaner Webinar License Process
• Individual License Issues:
  • All OU/OUHC Faculty, Staff, Students, Residents and Affiliates are entitled to a Pro license.
  • If an OU user seems to have a Basic license instead of Pro (missing some functionality), send a task to LS with the user's email address to ask them to check the license.
  • Users who do not log in to Zoom for a long period of time (9+ months) may have their license reverted to Basic. LS can fix this.

Frequently Asked Questions

1. Can a non-OU person join/co-host a meeting hosted by an OU user?
   • Yes, “Only Authenticated users” has two options. Zoom Accounts and OU Accounts.
     • "Zoom Accounts" means anyone with a Zoom Account (which is free) can join.
     • "OU Accounts" means only OU email addresses (@ou.edu and @ouhealth.com) can join.
2. Why isn’t my Breakout Rooms working?
   • Breakout Rooms require certain pre-settings to make sure they work properly.
     1. “Only Authenticated Users” has two options. Zoom Accounts and OU Accounts. Zoom Accounts means anyone with a Zoom Account (which is free) can join. The OU Accounts only, means only OU email addresses (@ou.edu and @ouhealth.com) can join.
     2. Professor needs to know which email address Student uses in Zoom. Biggest issue is professors use Canvas Dotted emails, when Zoom uses Alias emails. Professors will need to ask students what their Zoom email is to confirm they have the right address.
3. Why can’t I access my Zoom Cloud Recordings? On Zoom, I see a message that says "Your IT admin has disabled access to your recordings page."
   • Users must access cloud recordings on MyMedia (https://mymedia.ou.edu/). They cannot access their Cloud Recordings via Oklahoma.zoom.us
4. Can I use my organization (shared) account for Zoom access?
   • Possibly, but only in specific circumstances and licenses are subject to approval.
   • To request a Zoom license for an organizational account, please contact Stormy Barnes (stormy-barnes@ou.edu) with any questions:
     • For a new org account, submit the following form (select "Request a New Account") and include a note about adding a Zoom license: Zoom and University Shared Accounts
     • To add a single Pro license to an existing org account, submit the form above (select "Modify an Existing Account"), and include a note about adding a Zoom license.
     • To add all other license add-ons (such as webinar or concurrent meeting), the user should request these using the Zoom service catalog form.
5. What is the best way to securely share my Class Recordings with my Students in Canvas?
   • You can embed them into a Canvas page. The Embed Using MyMedia in Canvas article describes how: Embed using MyMedia BSE in Canvas 
6. I have posted a link to my MyMedia recording; why are viewers getting an “Access Denied Error”?
   • The poster most likely just shared the video URL without changing the publish status to "unlisted" in MyMedia.
   • If it is still private, they can make it unlisted and that will make the URL usable. 
   • More information is in the public article on Privacy Settings in MyMedia: Privacy Settings for MyMedia
7. My Kaltura Capture files didn’t upload properly, how can I re-upload them?
   • You can locate those local files at the Kaltura Knowledge Center here: Capture Folder Directory and re-upload them on MyMedia.