What Happens If My Password Has Expired?

University policy subjects all OUNet accounts to annual password changes. Once your password is 365 days old, your account will automatically be flagged, and access to all university services that require authentication with an OUNet account will be suspended. To regain access, you must reset your password.

1. To reset your password once it has expired, visit One.
2. You will see a page prompting you to enter your Username or OU email.
   • If you have a valid PingID app or device on file, approve the authentication prompt and then enter your new password.
   • If you do not have a PingID on file, please call 405-325-HELP (4357) to begin the process of getting access back to your account.

A user that unknowingly has an expired password will encounter one of the following scenarios:

If your password is flagged for expiration, and you try to access a university service behind Single Sign-On (SSO)

1. You will see a page informing you that your account is expired, press continue to update to a new password.
   • If you have a valid PingID app or device on file, approve the authentication prompt and then enter your new password.
   • If you do not have a PingID on file, please call 405-325-HELP (4357) to begin the process of getting access back to your account.

If a user with an expired password tries to access any Microsoft 365 tools, they will receive the following error: “We don’t recognize this user ID or password”

1. You will see a page informing you that your account is expired, press continue to update to a new password.
   • If you have a valid PingID app or device on file, approve the authentication prompt and then enter your new password.
   • If you do not have a PingID on file, please call 405-325-HELP (4357) to begin the process of getting access back to your account.

If a user with an expired password tries to access a university service that is NOT behind SSO, they will receive a login error such as “Invalid username or password”, “Incorrect password”, “Unable to login this user”, etc. (This will vary from website to website)

1. You will see a page informing you that your account is expired, press continue to update to a new password.
   • If you have a valid PingID app or device on file, approve the authentication prompt and then enter your new password.
   • If you do not have a PingID on file, please call 405-325-HELP (4357) to begin the process of getting access back to your account.

If a user with an expired password tries to login to a PC on the SOONER domain

1. Ensure the machine is on the Sooner domain and connected to a campus network via Ethernet or Wifi@OU.
2. User will be required to change their password at the Windows login, and will be asked for “Old password”, a “New password”, and to “Confirm password”.
3. This will effectively reset their password and all access will be regained.

OU Email will stop syncing on mobile devices shortly after a user’s password expires

1. To reset your password once it has expired, visit One.
2. You will see a page prompting you to enter your Username or OU email.
   • If you have a valid PingID app or device on file, approve the authentication prompt and then enter your new password.
   • If you do not have a PingID on file, please call 405-325-HELP (4357) to begin the process of getting access back to your account.
3. Don’t forget to update your account settings on your mobile device to use your new password!