If you see the message “Canvas doesn’t have an account for user” when logging in for the first time to Canvas, this could be a result of expected behavior in new accounts for Norman programs.
Why this happens:
Norman students and instructors can only access canvas.ou.edu after they are officially enrolled in classes or assigned as Instructor of Record in one.ou.edu. This process ensures Canvas has the most current and accurate data.
What to do: Check your enrollment or course assignment status in one.ou.edu for the current semester.
Once your enrollment or instructor assignment appears there, you should be able to log in to Canvas.
What if my courses are in ONE and I still get this error: The fastest way to get assistance with this is by submitting a Canvas ticket and choosing the Course Sync option.
You can enter N/A for the Course Name, state the Semester you are enrolled in, and provide the specific details of the issue in the larger text box near the bottom.
What if I need to get into Canvas before I'm enrolled or assigned a class to teach? There are situations such as being added to program orientations that necessitate accessing Canvas sooner. This is something we can assist with by having you submit a Canvas ticket and choosing the Course Sync option. You can enter N/A for the Course Name, state the Semester you are enrolled in, and provide the specific details of the issue in the larger text box near the bottom.
Once we receive your request we can check your OU account status and if applicable, we can perform a necessary process to add your credentials to Canvas.