OUHSC Email Transition - Post Transition FAQ

After the email transition from OUHSC.EDU to OU.EDU some applications might require the user to sign-out and back in. If you experience an issue with an application, please review this article for assistance.

If you are faculty or staff member and have issues with an application or program after the change, please fill out a College and Departmental Device Support request. For an overview of many common application updates, please see below:

Applications

Outlook

How to Remove an account in Outlook

The process of adding and removing your account in Outlook, should re-populate all your emails and calendar events once complete.

  1. Open Outlook and Access Account Settings: Launch the Outlook application. Then, go to File > Account Settings > Account Settings. 
  2. Select the Account: In the Account Settings window, locate the email account you wish to remove from the list. 
  3. Remove the Account: Click on the selected account and then click the Remove button. 
  4. Confirm Removal: A message will appear, warning you that deleting the account will remove offline cached content. Click Yes to confirm the removal. 
  5. Restart Outlook: Close the Outlook application and then reopen it to ensure the changes are fully applied. 

How to Add an Account in Outlook

For new Outlook:

  1. Open Outlook: Launch the Outlook application on your device.
  2. Navigate to Accounts: Go to View > View settings > Accounts > Email accounts.
  3. Add Account: Select Add Account, enter in your new @ou.edu address and click "Add".
  4. Follow Prompts: If required, enter your password, and PingID approval and then select "Done".

For classic Outlook:

  1. Open Outlook: Launch the Outlook application.
  2. Navigate to File: Click on File in the top left corner.
  3. Add Account: Select Add Account.
  4. Enter Email Address: Enter your @ou.edu email address and click Connect.
  5. Follow Prompts: Follow the on-screen instructions, which may involve entering your password or setting up app passwords.

For Microsoft 365 accounts:

  1. Open Outlook: Launch the Outlook application.
  2. Enter Email: Enter your @ou.edu email address and select Connect.
  3. Enter Password: Enter your password and select OK.
  4. Add Additional Accounts: To add more accounts, navigate to File > Add Account and repeat the process.

Outlook Search Behavior

Following the email transition for Health Science users to OU.EDU it's important to understand how Outlook handles search across email addresses, even though they belong to the same account.

Classic Outlook

  • Search is email address specific.
  • If a user searches for the contact Sally Sooner, results will only include email associated with the current primary address, sally-sooner@ou.edu
  • To find communications for Sally Sooner pre-transition, the search must be specific to the alternative email address, sally-sooner@ouhsc.edu.

New Outlook

  • Search is account based and not tied to a specific email address.
  • If a user searches for the contact Sally Sooner, results will include emails associated with the account belonging to Sally Sooner including sally-sooner@ou.edu and sally-sooner@ouhsc.edu.

OU IT recognizes that not all users will utilize New Outlook as Classic Outlook provides features which are not available in New Outlook. Please review the Microsoft knowledge base article Feature comparison between between new Outlook and classic Outlook or contact your Mission Support representative to discuss options.

Alternative Search Techniques for Classic Outlook Users

  • Perform the search via https://outlook.office.com, which utilizes account based searching.
  • Perform the search on a mobile device with the Outlook app, which utilized account based searching.
  • Include an "OR" statement in your Classic Outlook search.
    • Example:  
      from:"sally-sooner@ouhsc.edu" OR from:"sally-sooner@ou.edu"

Teams

How to Sign out of Microsoft Teams

  1. Locate your profile picture: In the Teams desktop app (Windows or macOS), your profile picture is at the top right corner.
  2. Click on your profile picture: This will open a menu.
  3. Select "Sign out": Choose the "Sign out" option from the menu.
  4. Confirm sign out: If you have multiple accounts, you will need to repeat this process for each one you want to sign out of.

How to Sign into Microsoft Teams

  1. Open the Teams App: Launch the Microsoft Teams application on your computer or mobile device. You can also access it through a web browser at the Teams website.
  2. Enter your email: Input your new @ou.edu email address.
  3. Sign in: Click "Sign in" or a similar button to proceed. You may be prompted to enter your password.
  4. Complete multi-factor authentication: Confirm your MFA through PingID if prompted.
  5. Access Teams: Once you've successfully signed in, you'll be directed to the main Teams interface, where you can access your teams, channels, and other features.

 

OneDrive

How to Sign into OneDrive

On Windows:

  1. Open OneDrive: Search for OneDrive in the Windows Start menu or find the cloud icon in the notification area of the taskbar. 
  2. OneDrive Setup: If it's your first time, OneDrive Setup will launch. Enter your work or school account and click "Sign in".
  3. Confirm: Confirm that your files are synching. Open OneDrive via the Cloud icon in the lower right-hand corner, of your desktop toolbar. Look for a green check mark with “Your files are synched”.

If you are already signed in to OneDrive and it is no longer syncing, you may need to Quit the OneDrive application from your taskbar app menu by right clicking its icon and selecting Quit OneDrive. Now search for OneDrive in your Search bar to open and re-launch it. Once it reopens, the app should start syncing once again.

 

404 File Not Found Error

If you are attempting to access your files in Microsoft 365, but receive a "404 File Not Found" error when you attempt to open them, you may be able to resolve the issue by doing the following:

  1. Open https://m365.cloud.microsoft/ in your browser. If you are signed in, click your profile icon and name in the bottom left hand corner, then click Sign Out.
  2. Now open Windows Search and search for Manage Windows Credentials.
  3. Under Generic Credentials, looks for any credentials labeled OneDrive or Microsoft_OneDrive.
  4. Click the V error to the right of the credential. It should expand to provide more information, now click the Remove option.
  5. Repeat this for any other OneDrive credentials.
  6. Now sign back in to https://m365.cloud.microsoft/ and the OneDrive application using your @ou.edu domain address and password.

 

OneNote

Upon loading OneNote, one might encounter the following error with their notebooks:

OneNote Domain error message

Users have had success resolving the issue by opening the notebooks either from the online version or through the OneDrive “OneNote Notebooks” folder, which actively backs them up.

Print Article