Contact OU IT
- University IT support is available through needhelp.ou.edu or 325-HELP (4357).
- Support requests specific to Qualtrics can also be submitted at the support page for your campus.
- Before using Qualtrics to collect sensitive data, please refer to the current HIPPA and FERPA policy for Qualtrics. For specific questions about sensitive data, contact grc@ou.edu.
Contact Qualtrics
Qualtrics can also be contacted directly, if desired. To access the Qualtrics support page:
-
Click the question mark icon in the upper right corner.
-
A popup window with several options will show. Select Contact Support.
-
A login screen will appear. Do not log in on this page. Instead, click on Sign in with SSO.
-
It will ask for an Organization ID. Enter ousurvey into the field. Once the Organization ID is submitted, it may let you in immediately or you may need to enter your OU Credentials.
-
Select Get technical support.
-
There will be multiple topic options to choose from. For most issues, selecting Survey Platform will work.
-
You can now choose how you would like to contact Qualtrics. Live chat works well for quick responses to short questions, while email works better for more complex questions and troubleshooting. Once you select an option, you will be asked to fill out a form with your information and a description of the problem.
Other Resources
Training
Any upcoming trainings offered by IT Learning Spaces will be posted on the OU IT calendar. Qualtrics To request training for your department, contact OU IT at 405-325-HELP (4357) or submit a ticket via the Support Request Form.
Known Issues:
Qualtrics No Longer Supports Internet Explorer
Qualtrics ended support for Internet Explorer June 15th, 2022. The website may redirect to use Microsoft Edge. For users that are not automatically redirected, continuing to use Internet Explorer may result in unexpected behavior or errors. View supported browsers for Qualtrics.
Combining data from other survey tools into Qualtrics
Email triggers
Disabled accounts